Operations Manager, Orlando Vineland Premium Outlets

The Operations Manager at AMIRI is tasked with multiple crucial responsibilities including overseeing inventory control, managing stock adjustments, and ensuring efficient shipping and receiving processes. This role is also responsible for maintaining operational compliance by following set processes and standards, making it a pivotal position within the luxury retail environment of AMIRI.

To qualify for the Operations Manager position at AMIRI, candidates should have a minimum of 5 years of luxury operations experience, along with at least 3 years in a leadership role. Proficiency in shipping and receiving, excellent communication skills, and the ability to work well under pressure are also essential.

At AMIRI, the Operations Manager ensures compliance by training all staff on operational policies and procedures. Regular audits and inventory checks are conducted to maintain standards, and the manager works closely with both corporate retail operations and store management to address any compliance issues.

Successful Operations Managers at AMIRI possess excellent communication and leadership abilities, strong computer skills including proficiency in MS Excel, and the ability to multitask effectively. A solid understanding of luxury retail operations and a commitment to safety and compliance are also crucial for thriving in this role.

The Operations Manager at AMIRI acts as the Store Safety Lead, completing monthly safety trainings and ensuring that all safety protocols are adhered to. This includes liaising with Retail Operations to address any maintenance needs and fostering a safe shopping environment for both customers and staff.

In addressing inventory discrepancies, I would first conduct a thorough investigation to understand the cause, whether it was due to shipping errors, data entry mistakes, or theft. I would then implement corrective measures like improving tracking systems and staff training to prevent future issues.

I have over five years of experience in luxury retail operations, where I managed everything from inventory control to customer service. This background has equipped me with the knowledge to maintain high operational standards and deliver exceptional customer experiences.

I believe in hands-on, interactive training approaches to engage staff fully. By creating role-playing scenarios and utilizing technology for simulations, I ensure that both front-of-house and back-of-house teams are well-versed in operational policies and customer service excellence.

Prioritizing tasks requires a clear understanding of immediate needs and long-term goals. I use a combination of time management tools and proactive communication with my team to delegate tasks effectively, ensuring that urgent issues are addressed promptly.

My approach involves establishing a systematic organization protocol that every team member follows, ensuring that the back-of-house area is not only clean but also organized for efficiency. Regular audits and team accountability are crucial in maintaining these standards.

Conflict resolution requires active listening and empathy. I encourage open communication and ensure that all parties feel heard. Collaboratively finding a resolution that respects everyone's perspectives is key to maintaining a positive team dynamic.

I have substantial experience managing shipping and receiving processes, including coordinating shipments, tracking deliveries, and maintaining accurate records. I focus on efficient logistics to ensure timely restocking and minimal disruption to store operations.

Staying compliant requires regular training and updates for all staff on current health and safety regulations. I also conduct regular safety audits and ensure that any identified areas for improvement are promptly addressed.

Managing time and attendance effectively involves utilizing digital tracking systems and conducting regular reviews. I also prioritize clear communication about shifts to ensure that my team is aware and prepared to meet business needs.

I would analyze current operations to identify bottlenecks and areas for improvement. Implementing new technologies, streamlining processes, and fostering a culture of continuous improvement among staff are all key strategies I would employ.