Senior Customer Solutions Engineer

At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

The Role

As a Customer Solutions Engineer on our Professional Services team, you will partner with Technical Consultants and Service Leads to develop client databases using Amperity’s powerful database generation and segmentation tools. You will review and improving existing SQL queries and advising your project teams on how to refine them, and advising on how our platform and tools can be optimized and improved. You will report to the Sr. Manager, Customer Solutions Engineering.

Interesting Problems

• Lead the performance and scalability of database creation and SQL creation within the Amperity platform
• Partner with your project teams to prioritize, scope, and coordinate their use of your time
• Understand and provide feedback to Service Leads on customer requirements
• Implement production-grade marketer-friendly databases and queries that allow highly-visible, and valuable, customer use cases to non-technical end-users

About You

• 8 years of experience in software development, software implementation or professional services
• Multiple technical knowledge, with an Stay up to date with industry trends and use new technologies
• A creative, versatile approach to solving problems with technology - the variety of problems you face will rarely have a well-defined, obvious solution
• Experience with relational databases, SQL queries, and optimization, and dealing with large datasets a requirement.
• Experience directly with Apache Spark and Spark SQL a distinct plus
• Experience working with cloud storage technologies
• Databricks or snowflake experience a plus
• Can work and consult directly with customers on specific technical items or issues

Location

New York, NY

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary:  $132,000 - $180,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits 

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.