Mission Operations Engineer

ABOUT THE TEAM

The Connected Warfare division provides the joint, time-sensitive, multi-domain, ubiquitous mesh ecosystem comprised of hardware, software, and partner solutions to solve mission command challenges. This resilient mesh powers applications and underpins Anduril's first-party capabilities, providing mission control to the warfighter and enabling real-time decisions at the tactical, operational, and strategic level of war. This open ecosystem enables disproportional impact by connecting every robot, human, and sensor across every domain—bringing together hundreds of thousands of geo-distributed end points; making Anduril the source of truth for any time-sensitive decision, transforming the way militaries close kill chains and enable mission autonomy, as well as encouraging 3P developers to build experiences within our connected mesh ecosystem.

ABOUT THE JOB

The Mission Operations (MOPs) team in Seattle is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy Anduril products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape Anduril’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Anduril Industries.

WHAT YOU’LL DO

• Serve in a customer-facing Account Manager capacity, working directly with the U.S. and allied militaries across the Asia-Pacific region to develop and deploy Anduril integrated hardware-software C2 products to meet customer and operational needs.
• Support and drive the delivery of contract deliverables to include developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps.
• Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril C2 products during training, exercises, and normal use within unit schedules.
• Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products.
• Support engagement with international military customers and Government organizations as required to integrate Anduril products laterally across international customers for increased adoption.
• Develop and contribute to a streamlined user feedback and engagement system, which include issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events.

REQUIRED QUALIFICATIONS

• Experience in technical program/account management roles
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Experience in program management and product deployment roles
• Currently possesses and is able to maintain an active U.S. Top Secret SCI security clearance
• Willing to travel up to 50% and occasionally work within Asia-Pacific time zone working hours

PREFERRED QUALIFICATIONS

• Experience and familiarity with Joint intelligence, operational planning, targeting, and fires systems and workflows
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
• Prior military or government acquisition and/or government contracting experience