Client Partner (Account Manager) in IT for Pharma

About Appsilon

Appsilon is an ambitious and fast-growing software house and consultancy specializing in actions support systems and machine learning with Fortune 500 clients across the globe. We are a unique company inspired by a mission to improve our society and environment. 

We are a global leader in R and Shiny, which are used by companies of all sizes to build data applications. When companies run into difficult problems or want to initiate large-scale enterprise projects, they come to Appsilon.

Before you apply, please read our code of conduct.

About the Role

You will be the primary point of contact for customers in our newly formed Account Management department.

Appsilon is a trusted Software Development and Data Innovation Partner in Life Sciences, delivering cutting-edge software services such as interactive dashboards built with R and Python. Every project is executed by expert engineers led by a Delivery Manager who ensures successful outcomes.

In this role, you will collaborate closely with the Delivery Manager and the customer, focusing on strategic discussions, identifying opportunities for upselling, project extensions, and cross-selling by recommending our services to other customers or departments.

• Achieve Revenue Targets: Deliver account management plans and meet revenue goals for assigned accounts.
• Create Case Studies: Develop case studies for each account, showcasing measurable business impact.
• Generate SQLs for Cross-Sells: Identify and generate Sales Qualified Leads (SQLs) by leveraging recommendations from current customers.
• Drive Customer Development: Provide insights to enhance Appsilon’s value proposition and support our Innovation Team.

• Sales Hunter Mindset: You actively seek out and secure new project opportunities.
• Technological Expertise: A strong understanding of software development capabilities allows you to discuss solutions confidently with customers without requiring a software engineer’s support. Experience in areas like selling software solutions, delivery management, or project management is essential.
• Life Sciences Familiarity: You are knowledgeable about, or can quickly learn, terminology such as FDA submission, clinical trials, pharmacovigilance, or spatial transcriptomics. Prior experience working with pharmaceutical clients is a significant advantage.

• Excellent English Proficiency ( C1- C2 )
• You are open to regular travel to meet customers and attend conferences or industry events ( EU & USA ).
• You excel at speaking, listening, and building rapport, characterized by openness, patience, emotional intelligence, and professionalism.
• You are highly motivated, take ownership of your performance, and continuously strive for improvement.
• You bring a solid understanding of customer development processes and best practices.

• Experience in The Challenger Sale methodology
• Experience as Delivery Manager
• Experience as an Account Manager or Sales Representative

• 8 out of the Top 10 largest pharmaceutical companies in the world are our customers, giving you the chance to work with some of the most exciting and impactful brands globally.
• We are world leaders in R and Python dashboard development and are renowned experts in software development.
• Our Customer Satisfaction (C-Sat) score is 4.78/5, and our Net Promoter Score (NPS) is 9.37/10, reflecting exceptional client trust and satisfaction.
• Our purpose is to advance technology to preserve and improve life on Earth. Explore our impactful Data for Good projects.
• We have a multinational team working fully remotely across almost all world time zones. Despite the geographic spread, we maintain a strong sense of community through regular conferences, customer visits, and summer retreats in Poland.
• We are planning to grow 3x in the coming years, offering numerous opportunities to advance your career internally as the company expands.
• Check out our 2024 summary to see our latest achievements

• Enjoy a monthly salary of 18.000 - 24.000 PLN or $4500 - $6000 + VAT on B2B contract.
• Benefit from 26 days of paid holidays, plus the equivalent of public holidays in Poland.
• Receive 33 paid sick days per year at 80% of your salary.
• You'll have a 5% addition to your salary allocated to a Professional Development Budget for activities that help you grow.
• Embrace remote work with flexible hours tailored to your time zone and family life.
• Enjoy four paid days per year for training, conferences, events, or workshops.
• Access private health care insurance (in Poland) or a cash equivalent if you're not in Poland.
• You can receive a FitProfit or FitSport membership card (in Poland) or a cash equivalent if you're not in Poland.
• Your family will be covered with life insurance.
• Benefit from AskHenry, your assistant.
• Equipment: Mac or Lenovo Thinkpad.
• Flexible working hours & home office.
• Career path and personal growth support.
• Travel to international conferences (giving a talk) or on-site client visits.

• Screening Interview by Recruiter
• Recruitment Task
• Interview with Hiring Manager
• Final Interview with CRO

Appsilon is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Does this sound like a great opportunity for you? Use the Apply button below!