Client Support Representative

About Apptegy

Apptegy partners with school districts to simplify communication, elevate their brand, and empower every role in their organization. We put our clients front and center in everything we do because it's our clients who are most passionate about education. We build our products and features to make everyone in a school community better communicators. Ask any of our clients about us, and they will tell you that Apptegy’s people are thoughtful and high-performing. Our fast response time and quality support mean school leaders, teachers, and staff always have a partner ready to help provide a solution. Joining Apptegy is your opportunity to be on a high-performing team and contribute to our growth and your own.

We value thoughtfulness and high performance in everyone. That’s how we’ve grown quickly and won (and kept) thousands of school districts across the U.S. The client experience team is fast-growing and you’ll have the tools, the mentors, and the resources you need to be successful. We ask you to be someone who is internally motivated to do your best work and that you care about others. Apptegy’s Client Support Rep position is your opportunity to join a high-performing team and contribute to our growth and your own.

Why You’ll Love This Job

You'll immerse yourself in our core product, Thrillshare, and become the go-to expert for both clients and internal teams. You’ll focus on delivering exceptional support experiences, testing new features, and crafting comprehensive documentation to ensure smooth client interactions. By mastering Apptegy's product and features, you'll play a pivotal role in empowering both clients and teammates to excel in their respective roles. 

We are open to various backgrounds, but you should have a technical background or a technical mindset. For example, you should be someone who naturally enjoys troubleshooting problems and walking someone through the steps to get their internet/computer/email working. After 3+ months, you should know the product at a deep level so you can assist and support our clients and our Implementation and Client Success teams.

• Be accountable and own your work by sharing when you do not know the answer, ask for help, and research to find an answer until you solve it. 
• Exhibit curiosity and push yourself to dive into your tasks, understand them from every angle, and learn more. 
• Be technically minded and have an eye for detail to notice the most minor details, from identifying a misplaced comma to uncovering what a client needs when they reach out. 
• Work with a sense of urgency and drive to deliver the best experience for others and do so with speed.
• Empower others by sharing your knowledge. Translate what you know in an understandable way and give clients and coworkers confidence in the product.

• You have a 4-year college degree or comparable, continuous work experience with an impressive track record of success. 
• You have experience in a fast-paced working environment and know how to pick up tech tools quickly. 
• You have a willingness to work hard and do whatever it takes. 
• You can manage your day and be effective & efficient. 
• You are technically minded and empathetic.

Why You'll Love Working With Us

We take our responsibility as a company seriously and aim to make this the best job that you’ve had (and one that sets you up for future success). We want your day at work and your time at home to be a joyful experience that’s why we provide:

--Comprehensive medical, dental, vision, and life insurance coverage

--Retirement 401(k) with employer match

--Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs)

--Mental Health Reimbursement

--In-office Gym 

--Catered lunch Monday-Wednesday 

--Unlimited paid time off including seasonal (December) company-wide time off

--Paid parental and medical leave

We value thoughtfulness and high performance in all candidates as we progress through the interview stages. If the challenge of building a rapidly growing company excites you as much as it does us, we hope you’ll consider joining us.

--

Apptegy is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.