Channel Manager (12 month FTC)

Location: Remote

Salary: £34,000 + OTE

About us

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

About the role

We are looking for a highly organised and communicative Channel Manager to join our Partnerships team and help us maintain strong relationships with our partner community - supporting business growth and annual retention. The remit and focus of the role is to maintain Arbor's position as the Partner of choice, nurturing and developing productive relationships whilst ensuring that we deliver high customer satisfaction and great value. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a good team player and a collaborative person, this is the role for you.

Core responsibilities

• Conduct regular partner reviews, with nominated accounts, to continually improve customer health and identify future commercial opportunities. Support the management of customer risk where appropriate. 
• Collaborate with the Partner Support Team Lead and Partner Support Analysts to understand day to day Partner behaviors
• Work with the wider Customer Success department to stay informed of Partner involvement and success in onboarding and educating customers
• Understand the ways in which Arbor makes customers successful to inform and challenge partners 
• Support reseller / framework/ aggregated renewals where applicable
• Qualify new partners and sell accreditation and other partner services where applicable
• Ensure effective communication to partners - channeling key information from other departments
• Be the ears of the business - gauging partner sentiment both with the group and wider MIS landscape. Feedback as appropriate mitigating risks and identifying future opportunities
• Be a bridge between the wider sales team and partners - qualifying and identify new sales/marketing opportunities and supporting pipeline reviews with larger partners 
• Contribute to the ongoing development of our Partner offer - maintaining Abor as the Partner of choice
• Maintain SalesForce as an accurate source of truth for partners, being conscious of alignment with other systems e.g. Gainsight

About you

• Solid experience in a commercially focused relationship/partnership focussed role
• Ability to work well within a close team environment
• Track record of achieving targets
• Evidence of good planning and organisational skills
• Evidence of great customer service skills
• Ability to work across teams and engage multiple stakeholders
• Strong commercial business acumen, negotiation skills, and interpersonal skills
• Understanding of SaaS enterprise software implementation and adoption
• Ability to work independently with strong time management skills
• Experience in education / edtech market would be a bonus
• Ability to perform in a fast moving, dynamic environment

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks 
• Private Dental Insurance with Bupa 
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching) 
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Refer a friend 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

Please note: We are unable to provide visa sponsorship at this time.