At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
Arbor Finance is a product that helps nearly 1,500 schools across the UK to manage their finances. It is key to ensuring schools and Local Authorities manage their finances effectively and is the most loved finance product in Local Authority schools.
We are looking for a passionate and driven Customer Team Lead to join our Customer team and help us deliver an excellent customer experience, using data to inform opportunities to streamline the customer journey and manage a small team made up of digital onboarding specialists, trainers and support analysts. The remit and focus of this role is to lead a small, dynamic team of 6 individuals responsible for the successful delivery and ongoing support of our Arbor Finance product and foster a collaborative and supportive team environment that encourages growth and innovation. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a clear communicator and enjoy working collaboratively, this is the role for you.
Bonus Points:
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
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Arbor provides dashboards to management that give instant insight into where to target resources most effectively. Key performance indicators can be measured and monitored in real-time, letting management see if they are performing below, at or ab...
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