Senior Advisor, Member Services

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

As a Senior Advisor of Member Services, you will play a pivotal role in fostering strong, consultative relationships with our members. Your expertise in aligning their business strategies with our cutting-edge platforms and insights ensures that our solutions drive real-world impact. By deeply understanding their priorities and segment of the healthcare industry, helping them communicate and execute key milestones, and offering guidance in platform utilization, you will contribute directly to their success and to our mission.

What Success Looks Like

In 3 months

- Fully onboarded and trained on our platforms, solutions, and services and introduced to necessary technical tools and programming languages

- Integrated into an appropriate industry specific sub-team and achieved foundational knowledge around the operations and priorities of that segment of the healthcare industry

- Established strong working relationships with assigned member accounts and internal stakeholders

- Completed a thorough assessment of members’ business strategies, goals, and challenges

- Delivered an initial roadmap outlining key member priorities and how our solutions align with them

- Understand key team operations and expectations for providing quality pooled support across the member base

In 6 months

- Exhibiting thorough understanding of assigned industry segment

- Consistently driving progress on member priorities, ensuring clear communication and tracking of milestones

- Proactively identifying opportunities for members to better utilize our platforms and insights to achieve their goals

- Delivering actionable recommendations based on member feedback and data usage trends

- Becoming a trusted advisor to members, providing strategic guidance tailored to their evolving needs

In 12 months

- Demonstrating measurable impact on member organizations, such as improved decision-making, enhanced outcomes, or cost savings

- Strengthening member satisfaction and engagement as reflected in specified metrics

- Identifying and implementing process improvements that enhance member success and streamline service delivery

- Acting as a key contributor to product development by relaying member feedback and insights to internal teams

• Serve as the primary point of contact for assigned members, building and maintaining strong, strategic relationships
• Guide members in aligning their business strategies with our platforms and insights to achieve their objectives
• Analyze data and translate insights for both executive and technical stakeholders
• Support members in tracking, communicating, and delivering on key milestones based on their priorities
• Provide proactive recommendations and strategic advice to optimize platform utilization
• Grow expertise in your assigned industry segment, connecting new learnings and policy shifts back to your members’ priorities and contributing to the team’s overall industry expertise
• Provide operational assistance to pooled-support members
• Collaborate with cross-functional teams (e.g., product, analytics, and support) to address member needs and ensure seamless service delivery
• Develop and deliver training, workshops, and presentations to empower members in leveraging our solutions
• Identify risks, challenges, or opportunities in member engagement and develop mitigation strategies
• Share accountability for renewals and expansion opportunities within assigned member base as well as designated pooled-support members

• Education and Experience
• Bachelor’s degree in healthcare, business administration, analytics, or a related field; advanced degree preferred
• 5+ years in a customer-facing, strategic advisory role, preferably in healthcare, analytics, or SaaS industries
• Proven track record of delivering measurable impact in client success or member services

• Skills and Competencies
• Strong understanding of healthcare industry trends, challenges, and analytics solutions
• Exceptional interpersonal and communication skills, with the ability to influence and advise senior stakeholders
• Expertise in project management, including planning, execution, and milestone tracking
• Analytical mindset with the ability to query data, interpret complex datasets and present actionable insights
• Proficiency in using analytics platforms, CRM systems, and productivity tools (e.g., Salesforce, Snowflake, Microsoft Office, Atlassian)
• Strong problem-solving skills and a proactive, solution-oriented approach

• Qualities
• Strategic thinker with a customer-first mindset
• Highly organized and detail oriented
• Adaptable and able to thrive in a fast-paced, dynamic environment
• A proactive, solutions-oriented approach to addressing challenges
• Consistent embodiment of company values and ethics

• We believe that data-driven insights are the key to transforming healthcare. As a Senior Advisor, Member Services, you’ll have the opportunity to work with industry leaders, influence strategic decision-making, and drive outcomes that make a difference. Join our dynamic team and contribute to meaningful change in the healthcare industry.

• Excellent employee benefits
• Being a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.