Vietnamese Medical Interpreter (On-Call)

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

Location: Frank Kiang Medical Center

Job Summary:

With supervisor from the Clinic Site Manager, provides medical interpretation and translation and performs additional related duties as a member of the non-medical support services team.

Note: You must be able to work at least 2-3 days per week.

Hours of Opertion: Monday through Friday, 9 AM to 5 PM.

• Provide interpretation and written translation services for licensed health care providers, professional staff, and other front-desk and back-office personnel, as requested.
• Interprets for patients and providers during the patient visit, conducting the task in an accurate, thorough, and sensitive manner.
• Interprets/translates and explains health care procedures to patients and provides instruction related to the patient’s visit and treatment plan.
• Interprets and explains cultural differences, customs, or practices to the patient and provider when appropriate; communicates any special needs of the patient.
• Assists in providing translation for phone triage and drop-in clinic.
• Interprets over the phone, on occasion, for other medical organizations or private doctor’s office.
• Assists when appropriate in the following work areas as requested by the supervisor: telephone reception, front-desk reception, medical records, and triage/nurse.
• Other clinic tasks that may be assigned are: Performing other duties and projects that are requested by other clinic managers whenever possible and if appropriate.

• Fosters an environment that promotes trust and cooperation among clients and staff.
• Enforces clinic policies and procedures, including maintenance of client confidentiality under HIPAA privacy rules, to ensure that the principles of AHS are implemented.
• Plays an active role in planning organization-wide activities such as AHS general membership meetings, fundraisers, special clinic days, and other events.
• Participates in general membership meetings, fundraisers, and other public events, as required.
• Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.
• Attends AHS staff retreats and Board of Directors meetings, as required.
• Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency

• High school diploma or GED
• Five years of professional medical translation experience or an equivalent combination of education and experience.
• Specific language requirement as required for the specific interpreter position - Vietnamese

• Commitment to working in the Asian community, to community health care with familiarity with community health clinics.

• Knowledge of medical terminology.
• Providing interpreting services for patients.
• Computers and common software programs.
• Working under pressure and in a team environment; ability to work weekends.
• Demonstrating excellent interpersonal and communication skills, both oral and written.
• Work independently with minimal supervision.
• Ability to work evenings.
• Interact sensitively with patients and providers.
• Exercise sound judgment and make decisions appropriate to the scope of authority and practice.
• Collaborate with other members of the health care team on an ongoing basis.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Advance professionally with more formal training and exposure to other tasks.
• Ability to perform a variety of duties within the scope of the job with the ability to change from one task to another of a different nature, as necessary, without loss of efficiency or composure.
• Ability to communicate effectively, get along with coworkers and management, and deal effectively and professionally under pressure

• HIPPA Training Certification
• Certificate in Medical Interpretation or Proof of Interpretation Education

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job and the employee is regularly required to talk or hear. The employee is occasionally required to stand, walk, sit, use hand to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to lift 10 pounds.
• The job requires mobility to work in a clinical setting, vision to read handwritten and printed materials, and observe patients; hearing and speech to converse in person and by telephone. The job is performed in noisy, crowded conditions, a moderate-to-loud work environment, with potential exposure to infectious disease through contact with patients and specimens at the front desk.

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

13 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability