Customer Success Consultant

Athelon, LLC is a strategic consulting firm established in 2007, focusing primarily on the energy/utilities infrastructure, real estate, and financial services sectors. As we continue to expand our footprint in these dynamic industries, we are looking for a dedicated Customer Success Consultant to join our team. This role is crucial in helping us maintain strong relationships with our clients, ensuring they achieve their desired outcomes while utilizing our consulting services. The Customer Success Consultant will be at the forefront of our efforts to enhance client retention, adoption, and satisfaction. You will engage directly with clients post-implementation to provide ongoing support and guidance, helping them derive the maximum value from our services. This position requires a blend of strategic thinking and hands-on problem-solving capabilities, as you will work closely with various stakeholders to identify challenges, propose solutions, and track the effectiveness of the implemented strategies. We seek a proactive individual who is passionate about client success and eager to contribute to a collaborative environment where innovation and client satisfaction are paramount.

Responsibilities

• Build and maintain strong relationships with clients to understand their needs and objectives.
• Conduct regular check-ins with clients to assess satisfaction and gather feedback.
• Develop and execute strategies to improve client engagement and retention rates.
• Provide onboarding and training sessions for new clients to ensure smooth implementation of services.
• Identify potential risks and proactively address client concerns to mitigate issues before they escalate.
• Collaborate with internal teams to relay client feedback for service improvement and development.
• Create and present reports on client performance and success metrics to both clients and internal stakeholders.

• Bachelor's degree in Business Administration, Communications, or a related field.
• A minimum of 3 years of experience in customer success, account management, or consulting roles.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with clients.
• Strong analytical and problem-solving skills to identify client challenges and propose actionable solutions.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in customer relationship management (CRM) software and analytics tools.
• A strong commitment to customer satisfaction and a proactive approach to client management.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home