Director, Global Sales Operations

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

Attentive’s Revenue Operations team is looking for someone with a customer experience mentality who is highly effective and efficient, with the ability to think strategically but also keen to get their hands dirty and “get it done."

We’ll need you to develop and drive Go-To-Market strategy, a regular cadence of business reviews, and manage day-to-day operations, partnering with a global cross functional team for support. This is an exciting opportunity to join Attentive at a time of rapid global growth. As the leader of Sales Operations, you will play a key role in shaping our future. You will collaborate closely with senior sales leaders to design, develop, and implement strategies that drive growth and optimize our business. Your responsibilities will span across Enterprise Sales, Customer Success, and Partners, making this a high-impact role within the organization.

We are seeking a highly effective and efficient individual who combines strategic thinking with a hands-on approach. A customer-centric mindset is essential.

Your core tasks will include developing and driving Go-To-Market strategies, establishing a regular cadence of business reviews, and overseeing day-to-day operations. You will work closely with a global cross-functional team to achieve these objectives.

• Strategic Partnership and Alignment: Collaborate closely with the Chief Revenue Officer, Sales Leadership, and other Global Executives to drive and implement growth and change, ensuring strategic alignment across all levels of the organization
• GTM Planning and Execution: Spearhead strategic and operational Go-To-Market planning, overseeing the successful implementation and adaptation of GTM strategies to achieve company objectives
• Operational Management and Reporting: Manage the operating and reporting plan (annual, quarterly, monthly, etc.), providing accurate and timely insights to leadership for data-driven decision-making
• Team Leadership and Development: Lead and develop a high-performing team of segment-focused Sales Operations Professionals, fostering a culture of collaboration, innovation, and continuous improvement
• Cross-Functional Collaboration: Foster cross-regional alignment with Regions, Sales, Customer Success, Partners & Marketing, ensuring cohesive and integrated operations across all departments
• Innovation and Process Improvement: Evaluate current business practices and introduce innovative approaches for increased efficiency and effectiveness, driving operational excellence across the organization
• Sales Productivity Initiatives: Lead key sales productivity initiatives focused on customer success, new business growth, pipeline development, and ecosystem alignment, maximizing revenue generation and market share
• Standardization and Best Practices: Establish and manage standardized opportunity management, account planning practices, and other global initiatives, ensuring consistency and scalability across all regions
• Quota Setting and Compensation: Oversee quota setting, coverage, and participation in the compensation process, ensuring fair and equitable compensation practices that incentivize high performance
• Sales Planning and Reporting: Manage sales plans, deployment models, strategies, territory plans, account management procedures, and sales systems to ensure accurate and relevant reporting, enabling data-driven decision-making
• Sales Forecasting and Analytics: Develop and implement robust sales forecasting and analytics processes to accurately predict future sales performance and identify areas for improvement

• 10+ years of global experience as a Senior Sales Operations leader with a proven track record of success in a similar capacity
• A successful people leader with experience in leading and developing a high-performing, regionally dispersed team and a demonstrated ability to engage and grow diverse talent
• Deep understanding of the full sales cycle, incentive compensation, sales systems and procedures, and sales methodologies
• Ability to work effectively and meet deadlines in a fast-paced, rapidly changing environment.
• Extensive experience in sales operations within large software organizations
• Exceptional analytical and problem-solving skills, with a passion for developing and implementing effective management tools and reporting
• Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders
• Strong financial acumen and process-oriented mindset, with proven ability to lead and collaborate across functional groups to align processes with business strategy
• Flexible and resilient, with the ability to perform under pressure
• Experience in change management and driving strategic initiatives
• Ability to build strong relationships and collaborate effectively with cross-functional teams
• Experience with data-driven decision-making and a focus on continuous improvement
• Bachelor's degree in Business or a related field. MBA or advanced degree preferred

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $192,000 - $288,000 annually + equity + benefits

- Equity is a substantial part of the total compensation package

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.