Pre-Arrival Concierge - job 1 of 2

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of a life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

As an Pre-Arrival Concierge (Itinerary Designer), you will curate personal, one-of-a-kind itineraries for all guests traveling to Wildflower Farms through various communication channels: phone, email and text communication. You’ll create bespoke experiences for each guest traveling to Wildflower Farms by working closely with our preferred vendors, experiences, spa and culinary teams to create a memorable journey for all guests. The Itinerary Designer provides exceptional service to all guests, communicating with them in accordance with Auberge Resorts and Wildflower Farms standards.  Additionally, you will answer all telephone inquiries professionally, direct calls appropriately, and will be knowledgeable about the property and surrounding area. 

• Execute excellent email, departmental and pre-shift communications
• Coordinate guest experiences, dining and spa with appropriate departments and book accordingly with appropriate system to create the guests itinerary
• Book experiences for both guests and vendors on and off-site
• Assist with guest emails, phone calls and inquiries pertaining to upcoming guest stays
• Efficiently process all guest requests and inquires 
• Collaborate with the Reservations team about last-minute bookings, stay inclusions, and other pertinent information 
• Stay current with property knowledge
• Work together with the Guest Services Team to ensure a smooth and seamless operation
• Engage guests in a gracious and professional manner via phone & email communication
• Be knowledgeable about all guests and groups arriving at Wildflower Farms
• Maintain the confidentiality of guest information and designated hotel data

Rate: $21/hr

• 1 years of experience as a hotel or resort concierge in a hospitality setting  
• Excellent phone etiquette for guest communication and itinerary design tasks
• Comprehensive knowledge of the Hudson Valley geography, attractions, dining, events, and recreational opportunities
• Ability to clearly communicate in English both verbally and in writing

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.