Senior Manager, Experiences

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease.  A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge.  Crisp air, bright skies, and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit.  Reconnect with yourself and nature at Wildflower Farms.

The on-site Senior Manager, Experiences is a key role in developing and carrying out unique experiences for guests and team members alike. The Senior Manager of Experiences will also be the on-site point person for organizing and managing membership experiences, communication and engagement. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property.

• Lead the strategy, development, and execution of all on-property experiences, including the creation of a monthly programming calendar and seasonal experiences guide that reflects the resort’s values and brand identity
• Develop, negotiate, and execute high-profile partnerships, activations, and press-worthy events that enhance visibility and deepen brand storytelling
• Define and implement an annual experience strategy focused on high-impact initiatives that drive guest engagement, revenue, and long-term brand equity
• Collaborate cross-functionally to plan, project manage, and execute weekly activities, classes, and signature events that create lasting memories for guests and members
• Assist in the creation of daily rituals and amenities that bring the spirit of the resort to life for guests and the local community
• Curate design and sensory elements across the property (including event spaces, guest collateral, uniforms, and décor) to ensure cohesive and elevated touchpoints throughout the guest journey
• Establish relationships with local partners and vendors to enhance our unique brand story
• Provide team training and resources for the Sales, Reservations, and Itinerary Design teams to support booking and guest communication around experiences
• Identify opportunities to enhance, customize, or surprise and delight guests based on feedback, performance insights, and strategic opportunities
• Develop internal processes that deepen the resort’s position as an experience-led property within the Auberge Resorts Collection
• Develop standard operating procedures (SOPs) and oversee the day-to-day operations of all experiences, including managing and mentoring Experience Coordinator and activities assistants to ensure consistent execution and excellence across all activations
• Oversee the Experiences department budget, ensuring thoughtful allocation, purchasing, and forecasting while tracking performance metrics to drive financial viability and continuously optimize future offerings

Pay Range: $110,000/year - $120,000/year

• Minimum of 8 years of work experience in the hospitality industry (hotels and resorts, restaurants or wineries)
• Minimum of 8 years of demonstrated experience with developing and executing personalized experiences including coordinating and producing events, activities, programming, and high-profile partnerships  
• Demonstrated ability to manage and lead multiple team members in a fast paced environment
• Experience with management of outside vendors to source and maintain on-brand talent
• Demonstrated entrepreneurial approach combined with a positive and curious demeanor
• Excellent project management and communication skills
• Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• A discerning eye for design, style and unique experiences

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.