Spa Coordinator - job 1 of 3

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms. 

The Spa Coordinator will assist with daily operations, including maintaining the spa’s schedule, coordinating with therapists and staff, and handling inquiries about services and products. Your organizational skills and warm demeanor will help create a welcoming atmosphere and ensure an outstanding experience for every guest. 

Maintains comprehensive knowledge of spa treatments and daily wellness experiences.

• Ability to recommend services and enhancements through suggestive selling.
• Facilitates bookings and reservations, ensuring accurate sales reconciliation and cash-out procedures.
• Greets all guests in a warm and welcoming manner and utilizes name recognition multiple times throughout their visit.
• Navigate guest feedback in real time, ensuring guest satisfaction.  Communicate any concerns to spa leadership in a timely manner.
• Ensures the Spa areas are in a spotless condition through daily facilities walkthroughs.
• Coordinates with the Itinerary Design team to ensure guest experiences are up to date and accurate.
• Responsible for responding to phone calls and email correspondence in a timely manner.
• Communicate with necessary departments to support a seamless stay for our guests.
• Maximizes revenue of treatments and programs through effective scheduling, yield management.
• Knowledgeable of all of the experiences that are offered at Wildflower Farms.  Speaks confidently about other departments within the hotel.
• Participate in all designated programs, daily rallies, and trainings.

Retail Management

• Responsible for maintaining the retail area of the spa in a clean and orderly manner.
• Ensures retail backstock is organized and utilizes FIFO method when applicable.
• Supports Spa Supervisor in processing new retail through tagging items in line with brand guidelines.
• Effectively recommend products to meet the needs of our guests. 
• Properly open and close spa and or salon each day according to Standard Operating Procedures.

Pay Rate: $18/hr

• Customer Service Experience
• Hospitality and Spa Experience a plus
• Ability to stay organized and focused in a fast paced environment
• Excellent communication skills
• You must be available to work weekend, holidays and some evenings
• Punctual, reliable and confident
• Strong attention to detail
• Problem solving skills

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.