Sr. Dealer Onboarding Specialist

About AutoFi

AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase.

Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you.

For more information, visit www.autofi.com.

About the Role

Reporting into the Head of Dealer Implementations, the Sr. Dealer Onboarding Specialist plays an integral role in working directly with our Dealer Partners to set them up for success with AutoFi’s suite of products and services.  In this role, you will navigate the presentation, collection and use of key information directly with Dealership personnel and their associates, while collaborating effectively with Configuration Specialists, Sales, Account Management and Strategic Adoption to ensure expectations are managed, work is progressing appropriately and achievable timelines to launch are respected.  

Dealer Implementations is devoted to receiving and caring for net-new Dealer Partners as well as product upsells to existing Dealer Partners that originate through the Sales organization.  They work with Dealers and their representatives to ensure that all aspects of their Program with AutoFi are appropriately configured for a successful launch, from basic configurations/feature enablement all the way through to complex integrations and related testing.  They are subject matter experts with a deep understanding of how to use, speak to and configure AutoFi’s product suite to best meet our Dealer Partner’s requirements.

An ideal candidate will have strong verbal and written communication skills that enable them to work effectively with highly technical and non-technical teams alike.  They must have excellent organizational skills and attention to detail, with an ability to work cross-functionally in a fast paced environment to achieve quality outcomes.

• Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback.
• Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch, working with internal and external personnel to understand requirements, set clear cross-functional expectations, and ensuring that the appropriate resources are communicating effectively to drive successful Dealer Implementations outcomes.
• Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations and ensuring the necessary level of information to drive configurations, integrations and quality testing is in place.
• Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors, mitigation opportunities and owners, preserving decisions and their rationale as needed.
• Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs
• Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience.
• Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing, following up as needed towards a satisfactory outcome.
• Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness.
• Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate.
• Identify and escalate issues affecting the successful onboarding and configuration of Dealer Partner Programs to the appropriate Stakeholders for resolution, monitoring and communicating completion timeframes as necessary.
• Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day Onboarding and Implementation procedures.
• Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements.
• Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle.

• 3-5 years experience working in Account/Client Support or Implementations/Project Coordinator roles
• 2-3 years experience working with SaaS solutions and integrations strongly preferred
• Familiarity with car dealership business models and related roles/responsibilities strongly preferred
• Ability to work well with technical and non-technical team members at various levels, ranging from support to development
• Excellent written/verbal communication skills, and ability to navigate challenging internal/external situations
• Detail oriented, with excellent organization, time management and problem solving skills
• Self-starter who takes initiative and works well both independently and as part of a team
• Familiarity with Jira, Salesforce, and Postman considered an asset
• Automotive industry experience is a big plus!

What's in it for you:

- We offer full training and a competitive total rewards package along with great benefits

- Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents

- Flexible work hours

- Remote environment

- Competitive pay

- Visionary leadership team

- Growth opportunities within a dynamic culture

- Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)

- Up to $1K per year for employee professional development

- Stock options - we are all owners!

Individual compensation decisions are based on a number of factors, including the candidate’s experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee’s total compensation package, which may include bonus, company equity, and health benefits.

AutoFi is an equal opportunity employer.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/