Fulfillment I Agent

About the Role:

The Fulfillment department owns everything that needs to happen to a ticket after it is sold.  Once inventory becomes an order, it is this team’s responsibility to ensure the tickets make it into the hands of the end user.  This can be done leveraging automation or by interacting with the tickets/accounts in a manner that assists the automation in performing its duties, or by manually delivering the tickets in whatever form they were sold.

Responsibilities:

• Execute ticket delivery processes post-sale.

• Interact with accounts to facilitate automated systems.

• Support automation initiatives for streamlined ticket fulfillment.

• Ensure manual delivery when necessary

Core Qualifications:

• Excellent problem-solving skills

• Excellent communication skills - must maintain professional and respectful demeanor throughout all interactions with marketplaces as well as customers

• Ability to multi-task and be flexible to accommodate the needs of the team

• Excellent team player

• Strong work ethic

• Thrives in a fast paced environment

• High level of organizational skills and attention to detail

• Good follow through and troubleshooting skills

• Able to work collaboratively with a team and independently with little to no supervision

• Comfortable with multiple systems including: Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems (Monday.com) and customer support ticketing systems (Intercom)

Preferred Qualifications:

• Experience in the entertainment/ticketing industry

• 2 or more years of customer service

About Us:

Automatiq is the leading all-in-one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event-goers promptly. Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fair Chance Notice for California Applicants

Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer. A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:Access to sensitive financial and banking information, transaction data, privileged information, proprietary information, etc. Interactions with customers, employees, vendors, agents, and third parties.Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.