Customer Success Manager

Join and be a part of an Exciting, Expanding International Tech Company! 🚀 

AutoScout24 is the leading online marketplace for buying and selling cars in Belgium. With over 30 million monthly views on our platforms and 4 million app downloads, we connect automotive enthusiasts across Europe, operating in countries such as Germany, Italy, Austria, the Netherlands, and of course, Belgium – Luxembourg & France. 

Our mission is to make buying and selling vehicles as simple as possible.  

About the job: Customer Success Manager (m/f/x)  

“We've always done it this way” bores you? Then you've come to the right place. At AutoScout24, you have the opportunity to do things differently and bring our customers to the highest level of excellence in digital tools usage with the aim of optimizing their used car business. For our Customer Success- team, we are looking for a dynamic profile who is passionate about digitizing their customers in Belgium with creative ideas.     

At AutoScout24 we welcome different lifestyles and cultural backgrounds. We see diversity as a strength. We know that mixed teams work more successfully. 

 
Your challenge:  

• Proactively calling our dealers and identifying their needs.  

• Setting priorities based on the Customer Journey, e.g. onboarding new customers.  

• Apply the motto “Be the customer's best friend” and provide feedback to the organization.  

• As a product expert, you ensure an optimal customer experience and a long-term customer relationship.  

• Recognize upselling and cross-selling opportunities.  

• Work within existing structures and make improvements.  

• Confident and solution-oriented handling of challenges in outbound service calls.  

Your Profile:  

• At least 3 years of experience in Customer Success, Customer Care or other customer-facing roles.  

• A completed education, degree or experience in sales support an analytical mindset.  

• Knowledge of digital media and an understanding of the latest market trends  

• Strong communication and presentation skills on the phone/Zoom.  

• Independent way of working  

• You are a team player and pull together with your team  

• Experience with Salesforce is an advantage   

• Native French or Dutch with a very good knowledge of the other official language, English is an advantage  

If this description appeals to you, but you have doubts as to whether your skills meet our requirements: We value personality, ambition and an open-minded view. Don't hesitate to get in touch with us and show us your personal strengths.   

Why Join Us? 

At AutoScout24 Belgium, we value initiative, teamwork, and the drive for excellence. As an Customer Success Manager, you will have the opportunity to work in a fast-paced and supportive environment, with a focus on innovation and continuous improvement 

What We Offer 

• A stimulating position with attractive compensation. 

• A collective bonus to celebrate team successes. 

• Meal vouchers and eco vouchers for your daily expenses. 

• A mobile phone to stay connected. 

• DKV insurance for your health and well-being. 

• 24 vacation days to balance work and personal life. 

• A company car with a fuel card for easy travel/or an equivalent budget or Mobility budget 

• The possibility to work in a hybrid model for more flexibility. 

• A career opportunity within an international organization with a young and motivated team. 

• An excellent working atmosphere with breakfast meetings, team-friendly activities, an informal work culture, and a close-knit team. 

• Continuous professional development to support your growth. 

Our goal is to create a stimulating working atmosphere where you can develop your full potential. 

Interested? 

If you recognize yourself in this description and are ready to join a dynamic and rapidly expanding company, don't hesitate to apply now! To submit your application or for any questions, contact An Meert at an.meert@autoscout24.com.