Account Management Associate

Who we are...

AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.

What we are looking for…

An Account Management Associate to support our owners and account managers in providing excellent service and swift resolutions to problems. The ideal candidate is an excellent communicator with strong time management and customer experience skills, capable of working independently in a fast-paced environment. This role will support internal and external stakeholders to support our mission of Happy Guests, Happy Owners. 

What You’ll Do

• Monitor and respond to homeowner communication
• Collaborate with cross-functional teams to improve workflows and ensure a premium homeowner experience
• Manage Zendesk inboxes for the Account Management team and assist in prioritizing tickets for Account Managers 
• Update and maintain market reporting in partnership with cross-functional partners
• Support owners with bookings and discounts 
• Support homeowner referral processes including new opportunity submissions and payout status updates
• Provide technical assistance with our Lighthouse owner portal and escalate issues to Account Managers when necessary
• Coordinate and schedule meetings or calls between homeowners and Account Managers
• Follow up on internal and external meeting action items to ensure completion
• Help manage property access issues by coordinating with internal operations and local teams
• Fulfill homeowner requests for tax documents and assist in navigating compliance needs

• What You’ll Bring
• At least 3 years of experience in customer service, client support, or operations (preferably in tech, real estate, or hospitality)
• Strong organizational and time management skills
• Excellent written and verbal communication skills in English
• A tech-forward mindset with the ability to learn internal tools quickly (e.g., Salesforce, Zendesk)
• A proactive attitude with a focus on ownership, problem-solving, and follow-through
• Comfort working in a fast-paced, evolving environment
• Experience supporting or working with account managers is a plus
• Experience supporting or working within the he short-term rental or Hospitality industry is a plus
• Availability to work full-time, US business hours (Pacific, Central, or Eastern time)
• Experience with email marketing platforms, Google Workspace, and CRM tools preferred.

Compensation for this role will range from $8-15 per hour dependent on skills & experience