Software Consultant (Fully Remote)

Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you.

ABOUT THE COMPANY

The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive. 

ABOUT THE ROLE

We are looking for a tech-savvy Software Consultant to provide training, consulting, and technical support for our Enterprise Architecture software, ABACUS. You’ll engage with customers in the Americas Region, deliver product training, and help solve complex challenges, all while working remotely in a collaborative environment.

Specific product training will be provided, and you will need to gain an in-depth understanding and knowledge of our Enterprise Architecture software and consulting/training approaches

Responsibilities

• Master ABACUS and provide training, technical support, and tailored solutions for customer needs.
• Understand customer requirements and offer product-oriented guidance aligned with their business goals.
• Build and manage customer relationships while addressing technical issues effectively.
• Analyze customer interactions to create new content, support product development, and enhance marketing efforts.
• Provide feedback to Product Management and assist in testing new features.
• Optionally, develop customer scripts and leverage the REST API to address specific customer requirements, based on skills and expertise.

ABOUT YOU

• Bachelor’s degree in Computer Science, Information Systems, or Engineering.
• Strong communication, presentation, and problem-solving skills.
• Technical aptitude and an ability to quickly learn complex tools.
• Experience with programming/scripting (e.g., .NET, C#) is a plus.
• Knowledge of complementary tools like Postman, XML, and MS Excel is a plus.
• Comfortable engaging with customers and explaining complex tools clearly.
• Collaborative and values long-term career growth in a supportive team environment.

You may have experience of the following: Technical Consultant, Solutions Consultant, Pre-Sales Engineer, Customer Success Specialist, Software Trainer, Implementation Specialist, IT Consultant, Technical Support Analyst, API Integration Specialist.

• Fully remote work within the US
• Comprehensive healthcare coverage (health, dental, vision)
• Annual PTO that you are encouraged to use (20 days + 1 day birthday leave)
• 10 annual sick days and paid parental leave
• 401K with company matching (after 6 months)
• Life insurance and short-term disability insurance
• Annual home office allowance and in-person team retreats

All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.