Senior Genesys Developer

We are seeking a highly skilled and experienced Senior Genesys Developer to join our team. In this role, you will lead the design, development, and optimization of Genesys-based contact center solutions, ensuring the systems are robust, scalable, and efficient. You will be responsible for complex integrations, customizations, and troubleshooting of Genesys Cloud and Genesys Engage platforms, as well as mentoring junior developers. The ideal candidate will have extensive hands-on experience with Genesys platforms and a strong understanding of contact center technologies.

Key Responsibilities:

• Lead Genesys Development: Take ownership of designing, developing, and maintaining Genesys solutions (Genesys Cloud, Genesys Engage, or Genesys on-premises) for enterprise contact centers.

Customization and Integration: Create advanced customizations using Genesys scripting languages (e.g., GVP, GML, CCXML) and integrate Genesys with various third-party applications (CRM, WFM, Databases, etc.).

• Mentor and Support Junior Developers: Provide technical leadership, guidance, and mentorship to junior developers and cross-functional teams on Genesys development and best practices.

• Troubleshooting and Issue Resolution: Resolve complex technical issues, identify system bottlenecks, and implement performance improvements to ensure smooth operations.

• System Architecture and Design: Collaborate with architects and other senior developers to design scalable, efficient, and reliable contact center systems and integrations.

• API Integration and Development: Develop and maintain custom APIs for integrating Genesys platforms with internal and third-party systems, including CRM, databases, and analytics tools.

• Monitoring and Performance Tuning: Ensure the Genesys environment operates at optimal performance, including analyzing system logs, optimizing configuration settings, and troubleshooting errors.

• Collaboration with Stakeholders: Work closely with business analysts, project managers, and other departments to gather requirements, design solutions, and deliver high-quality products that meet business needs.

• Documentation: Create and maintain detailed technical documentation for all custom development, system architecture, integrations, and best practices.

• Stay Updated on Genesys Features: Keep current with the latest updates in Genesys platforms, and evaluate how new features and tools can improve systems and processes