Senior Technical Support Engineer II
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Are you ready to make a real impact at a company that’s transforming public safety technology? At Axon, we don’t just build products—we create solutions that protect life. Supporting our product suite and its correlated ecosystem is a complex and critical task, and we’re looking for a Product Support Engineer to join our Tier 3 Global Support team. In this role, you’ll manage escalated support tickets, develop and refine technical solutions, and collaborate with cross-functional engineering teams to resolve some of our most complex product issues. You’ll also play a key role in driving process improvements, product development, and service quality enhancements—all in support of Axon Fleet, our advanced in-car camera system. If you’re passionate about technology, love tackling tough challenges, and want to work where your contributions truly matter, we want to hear from you.
What You’ll Do
Location: Hybrid in one of our US based hubs (Atlanta, Boston, Denver, San Francisco, Scottsdale, or Seattle metro areas)
Reports To: Manager, Technical Support Tier 3
- Independently troubleshoot and resolve complex technical issues related to Axon Fleet in-car video systems.
- Collaborate with Support, Product, and Engineering teams to diagnose and resolve Fleet-specific technical challenges.
- Leverage tools like JIRA and Splunk to track, analyze, and correlate system logs and performance data.
- Perform in-depth debugging to identify software and firmware-related issues within various Axon Fleet system environments.
- Develop methodologies, tools, and processes to optimize Fleet system diagnostics, troubleshooting workflows, and cross-functional support operations for Global Support and Engineering teams.
- Contribute to overall team performance and service quality by proactively identifying recurring Fleet system issues, recommending operational enhancements, and driving improvements in case resolution workflows.
- Develop and maintain technical documentation and training materials specific to Axon Fleet, including troubleshooting guides, RCA documentation, and diagnostic best practices for internal and external stakeholders.
- Utilize strong network troubleshooting skills to diagnose and resolve Fleet-related network challenges.
- Apply expertise in embedded Linux systems to navigate, troubleshoot, and manage devices.
- Stay up to date on software methodologies, debugging techniques, and system architecture to continually improve Fleet system reliability, supportability, and performance monitoring capabilities.
What You Bring
- 8+ years of relevant technical experience in technical product support, troubleshooting, and problem-solving.
- 5+ years of experience as a Technical Product Support Engineer—preference for experience with enterprise SaaS or embedded devices.
- Excellent technical proficiency with strong problem-solving abilities.
- Experience debugging software using tools like debuggers, log aggregators, and telemetry data.
- Strong background in network troubleshooting and system diagnostics.
- Hands-on experience with JIRA, Splunk, embedded Linux, and similar technologies.
- Ability to collaborate with remote and offshore teams.
- A passion for quality, reliability, and driving solutions based on customer needs.
- Excellent communication skills to interact with internal and external stakeholders.
- Strong Windows OS knowledge and familiarity with various technical ecosystems.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
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By
Axon
Axon is an American company based in Scottsdale, Arizona. We have made it our mission to protect human life by developing technology and weapons products for military, law enforcement, and civilians.
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