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Sample Coordinator - job 1 of 2

Job Description

Balsam Brands is looking for a talented individual to join our growing team.  This individual must be detail-oriented, a great multi-tasker, and someone who “rolls up their sleeves” to take action and enjoys the retail environment.

The Sample Coordinator will be responsible for a wide variety of office and warehouse activities. The Sample Coordinator role is responsible for organizing products for the Creative and Marketing team initiatives including but not limited to brand photo shoots and PR and Partnership events. The Sample Coordinator will work closely with the Merchant Coordinator processing inbound shipments, inspecting for QA, testing, labelling and organizing samples, and pulling products upon request.  Travel to location shoots and support during shoots is required.

This full-time position reports to the Creative Production Manager and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in our Burlingame office.

What you’ll do:

  • Work in our warehouse with our Creative and Merchandising team to ensure sample products kept in the warehouse are organized- pull, ship, and inventory these products for Creative, Merchandising and Marketing teams
  • Manage sample receiving and QC, inventory and organizing in the warehouse 
  • Coordinate pulling of samples for photo shoots and shipments
  • Arrange shipments of products to obtain product and/or send product to various locations for Creative and Marketing initiatives.
  • Attend location photo shoots and assist in unloading and preparing merchandise for photography.  
  • Collaborate with the Creative and Merchandising teams to maintain organized spaces; take pride in the appearance of the facility; take necessary action to maintain the cleanliness of the warehouse and surrounding area
  • Physical requirements include: 
    • Regularly lift and/or move items up to forty pounds. 
    • Occasionally lift and/or move items more than forty pounds with other team members. 

What you bring to the table:

  • 2+ years of experience in a warehouse environment; 1+ year of retail experience 
  • Valid driver’s license and proof of insurance (this job requires driving on company time) 
  • Genuine interest to work cross-functionally with and learn from our Merchandising Team 
  • Honest, enthusiastic, and hard-working approach; willingness to roll up your sleeves and get the job done
  • Proactive mindset with proven ability to follow directions and work with minimum supervision. 
  • Demonstrated time management, organizational, and multi-tasking skills 
  • Flexibility and willingness to perform other various duties as required
  • Detail oriented nature and excellent problem-solving skills; strong communication and teamwork skills 
  • Prior experience using MS Office is a plus, specifically MS Excel, Word, and PowerPoint; and/or a willingness to learn 
  • Forklift certification is a plus  

About Us: Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

  • Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
  • Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
  • Up to $2,000 annual funding toward HSA accounts
  • Medical, transit, dependent care FSA
  • Infertility coverage offered on all medical plans
  • Generous parental leave program and flexible return options
  • Company-paid life and AD&D insurance
  • Company-paid short and long-term disability insurance
  • 401(k) with dollar-for-dollar company match up to $4,000 per calendar year
  • Employee Assistance Program (EAP) and other mental health and wellness perks
  • Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
  • Paid 5-week sabbatical leave after 10 years of employment
  • Annual continuous learning benefit up to $1,000 per person, per fiscal year
  • Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
  • Generous team member merchandise discount
  • Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $27 to $34/hr. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

#LI-Hybrid

Additional Information

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$63500 / YEARLY (est.)
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$56000K
$71000K

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What You Should Know About Sample Coordinator, Balsam Brands

At Balsam Brands, we're excited to announce an opening for a Sample Coordinator to join our team in beautiful Burlingame, CA. If you have a passion for details and love working in a dynamic retail environment, this could be the perfect role for you! As our Sample Coordinator, you'll be taking on a variety of responsibilities that keep our creative wheels turning. Your day-to-day activities will involve organizing products for our Creative and Marketing teams, assisting in brand photo shoots, and supporting PR and Partnership events. You'll work closely with the Merchant Coordinator to manage incoming shipments, ensure quality control, and keep our samples in top-notch condition. Plus, you’ll have the opportunity to attend location shoots, where you'll help unload and prepare merchandise for photography sessions. We pride ourselves on a collaborative work environment, so your input will be valued as you partner with the Merchandising team to maintain a clean and organized warehouse space. With the role being hybrid, you will work in our Burlingame office three days a week, allowing for a great balance between teamwork and flexibility. If you're ready to roll up your sleeves and join a company that values authenticity and building relationships, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Sample Coordinator Role at Balsam Brands
What are the responsibilities of a Sample Coordinator at Balsam Brands?

The Sample Coordinator at Balsam Brands is responsible for organizing products for creative initiatives, managing sample receiving and quality control, coordinating shipments, and assisting during location photo shoots. This role requires a proactive attitude and a willingness to collaborate with various teams.

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What qualifications are needed for a Sample Coordinator position at Balsam Brands?

To qualify for the Sample Coordinator position at Balsam Brands, candidates should have a minimum of 2 years of experience in a warehouse environment and at least 1 year of retail experience. A valid driver's license and a strong detail-oriented mindset are essential, along with excellent communication and teamwork skills.

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Is the Sample Coordinator role at Balsam Brands full-time or part-time?

The Sample Coordinator position at Balsam Brands is a full-time role with a hybrid work model, requiring employees to work in the Burlingame office three days a week while enjoying flexibility on other days.

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What can I expect from the work environment as a Sample Coordinator at Balsam Brands?

As a Sample Coordinator at Balsam Brands, you will be part of a diverse and inclusive team committed to creating joy together. The work environment is collaborative, supportive, and emphasizes cleanliness and organization in the warehouse and office spaces.

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Does Balsam Brands offer any benefits for the Sample Coordinator position?

Yes, Balsam Brands offers a comprehensive benefits package for full-time employees, which includes medical, dental, and vision coverage, a 401(k) retirement plan with matching contributions, paid time off, and a variety of wellness perks.

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Common Interview Questions for Sample Coordinator
Can you describe your experience with inventory management as a Sample Coordinator?

When answering this question, highlight your previous roles involving inventory control, detailing specific systems you’ve used, the size of the inventory you managed, and any improvement strategies you implemented.

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How do you prioritize tasks when dealing with multiple projects?

Explain your approach to time management and how you use tools or techniques to prioritize tasks effectively. Discuss the importance of deadlines and communication with team members to ensure smooth operations.

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What strategies do you use to ensure quality control in product samples?

Discuss your methods for conducting thorough quality inspections, the importance of attention to detail, and any standardized processes you follow to maintain quality in the samples received.

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How would you handle a situation where a shipment arrives damaged?

Explain the steps you would take to assess the damage, communicate with the relevant parties, document the issue, and ensure that replacements or adjustments are made efficiently.

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Describe a time when you collaborated with a team to achieve a common goal.

Share a specific example of a project where teamwork was crucial. Discuss your role in the collaboration and emphasize the positive outcomes that resulted from working together.

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What experience do you have with creative production processes?

Outline any previous roles where you supported creative teams, your understanding of the production timeline, and how you contributed to successful outcomes during photo shoots or events.

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How do you stay organized in a fast-paced environment?

Discuss your organization techniques, such as using digital tools, checklists, or prioritization systems that help you keep track of various tasks and ensure nothing slips through the cracks.

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What personal qualities do you believe are important for a Sample Coordinator?

Reflect on the attributes that make a successful Sample Coordinator, such as being detail-oriented, proactivity, adaptability, and excellent communication skills. Use examples to illustrate these qualities.

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Are you comfortable with the physical demands of the Sample Coordinator role?

Be honest about your comfort with lifting and moving items, detailing any relevant experience you have. It’s also good to mention your commitment to safety practices in a warehouse setting.

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How would you contribute to fostering a clean and organized workspace?

Share your approach to maintaining a tidy work environment, emphasizing your dedication to cleanliness and collaboration in keeping shared spaces well-organized and clutter-free.

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Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy...

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Full-time, hybrid
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January 27, 2025

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