Key Account Manager

Beacon Biosignals is on a mission to revolutionize precision medicine for the brain. We are the leading at-home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms enable quantitative biomarker discovery and implementation. Beacon’s Clinico-EEG database contains EEG data from nearly 100,000 patients, and our cloud-native analytics platform powers large-scale RWD/RWE retrospective and predictive studies. Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology. 

Beacon Biosignals is seeking a strategic, scientifically-oriented, and relationship-driven Key Account Manager to grow our revenue-generating partnerships with large pharma targets and current customers. This role will be critical for developing, managing, and growing customer relationships by identifying, pitching, nurturing, and successfully negotiating opportunities to support customers’ clinical development objectives in neurology, psychiatry, and sleep-related disorders using Beacon’s products and services. The role is quota-carrying. 

This is an independent contributor role in the commercial organization reporting directly to the Chief Business Officer. The position could evolve over time to incorporate potential responsibilities in alliance management, customer success, and commercial leadership as Beacon continues to expand its portfolio of customer programs in clinical development. 

This is a remote position with periodic travel to customer meetings. In-person hubs are available in Boston and New York City. 

• Own and manage a portfolio of Key Accounts, both current and target customers, to grow bookings and revenue ensuring customer satisfaction and identifying opportunities for expansion. 
• Build long-term, trust-based relationships with scientific and executive stakeholders to execute a land-and-expand strategy, growing account value by identifying, pitching, nurturing, and negotiating additional programs in psychiatry, neurology, and sleep-related conditions. 
• Develop a deep understanding of customer needs, proactively providing solutions  of Beacon’s platform across multiple business units. 
• Serve as the commercial counterpart to each key account’s Program Manager, acting as senior liaison with the customers, communicating progress on existing programs, and helping to address any challenges that arise. 
• Lead quarterly business reviews with customers, providing insights on program impact, new product offerings, and pipeline review for future collaboration opportunities. 
• Influence and work with cross-functional teams to support partnerships, including Neuroscience, Data Science, Data Engineering, Clinical Operations, Program Management, and the Leadership team. 
• Expand and deepen existing customer relationships by demonstrating thought leadership and providing scientifically-grounded insights that help advance customers' clinical development initiatives. 
• Lead complex negotiations that maximize value for both Beacon and its partners. 
• Maintain and record business development activities in a CRM, and drive lead generation outreach efforts at existing customer key accounts. 
• Option to support alliance management responsibilities with Clinical Research Organizations, establishing and fostering relationships with strategic partners. 

• 3+ years of experience in a quota carrying role, either in account management or business development, within the biopharmaceutical or clinical trials industry. 
• 3+ years of experience in consulting with the biopharmaceutical industry, with preference for R&D, clinical development, or CROs 
• Advanced degree (PhD, MD, or Master’s) in neuroscience, biomedical engineering, or a related field. 
• Strong scientific acumen, with experience working in neuroscience, clinical trials, or neurotechnology preferred. 
• Exceptional interpersonal skills with a demonstrated ability to build trusted relationships with senior executives, scientists, and clinicians. 
• Proven ability to lead and close complex deal negotiations, balancing short-term wins with long-term strategic growth. Ability to independently lead strategic discussions, negotiate contract renewals, and proactively problem-solve with customers. 
• Entrepreneurial mindset with the ability to navigate ambiguity, identify growth opportunities, and drive commercial success in a developing market. 
• Experience executing land-and-expand strategies, with a track record of increasing account revenue and driving long-term partnerships. 
• Excellent presentation and communication skills, with the ability to build PowerPoint presentations and to translate complex scientific and technical concepts into clear, compelling value propositions 
• Ability to use CRM tools (e.g., HubSpot) and experience tracking key account performance metrics. 
• Willingness to travel as needed for customer meetings and industry events. 
• Empathy for all stakeholders, including pharma customers, healthcare professionals, co-workers, and most of all patients 

The base salary range for this role is determined based on past experience, specific skills and qualifications. The base salary is one component of the total compensation package, which includes equity, PTO and other benefits.

At Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.