Customer Service Agent

ABOUT THE COMPANY:
Beam is the leading micromobility operator in the Asia Pacific region, headquartered in Singapore and operating in Australia, New Zealand, Malaysia, Indonesia, Turkey, South Korea, and the USA. We are on a mission to turn little drives into better rides and make cities flow better for everyone.

Founded in 2018, Beam collaborates closely with cities to bring a safe, affordable, and sustainable new mode of transport to citizens through our fleets of self-driven small electric vehicles.

Our team is fuelled by a passion for innovation and technology. Together, we tackle growing challenges as problem solvers, committed to making a positive impact on people's lives and the future of our planet.

This is just the beginning. Come join us on this journey!

JOB RESPONSIBILITIES:

- Provide outstanding customer support through phone, email, and live chat, ensuring that every interaction leaves a positive impression.

- Understand customer needs, address concerns, and provide solutions promptly.

- Record detailed notes of customer interactions, ensuring every detail is captured.

- Work collaboratively with the wider customer service team to share insights and learnings.

- Demonstrate a proactive approach, spotting potential issues before they escalate and suggesting improvements.

- A keen eye for detail and a meticulous approach to tasks.

- Strong communication skills, both verbal and written.

- The desire to grow and take on greater responsibilities over time.

- Team player mentality, always ready to help out and learn from peers.

- Adaptable to rotational shifts with 1 rest day and 1 off day.

- Comfortable with a hybrid work model, with anchor days in our Malaysia office.

Join us to be part of the urban mobility and sustainable transportation revolution! We are a startup in every sense of the word. Expect autonomy, visibility, breakneck pace, cutting-edge technology, barriers to overcome and problems to solve. If you are one to lead the charge, smash through barriers and create a positive impact, we want to talk to you!

At Beam, here's what you can expect from us:

• Opportunity to make an impact by being part of a movement that will revolutionise transportation in cities.

• Be part of an organisation in hyper-growth mode with plenty of opportunity for personal development

• Flexible and inspiring workplace with a team of competent, motivated and fun co-workers