Help Desk Support

The ideal candidate must have the following qualifications: Present technical support information, software installation and maintenance, networking, cabling, switching, routing, and camera installation.

Duties and Responsibilities

● Evaluates system potential by testing the compatibility of new programs with existing programs

● Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action

● Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications

● Maximizes use of hardware and software by training users; interpreting instructions; answering questions

● Maintains system capability by testing computer components

● Prepares references for users by writing operating instructions

● Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications

● Running diagnostics on malfunctioning hardware or software, and replacing damaged or malfunctioning parts on hardware when necessary

● Setting up profiles, emails, and issuing access passes for new employees, and assisting in all password-related issues

● Conducting electrical safety tests on all systems

● Run, replace, and/or move network cabling including termination

• At least 1 year of IT Helpdesk experience
• Formal education, degree, or certification in Information Technology, Computer Science, or similar field is required.
• Certification such as A+, Network+, Cisco, etc. is a plus
• Bilingual English and Spanish is a plus
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.