Customer Service Representative (Japanese Speaker)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat/phone call and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Japanese and English, thus we are looking for candidates with proficiency in both languages.

• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks. 

• College degree or above.
• Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift.
• Positive about the crypto industry.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.