QA & Compliance Manager (Maternity Leave Cover)

Company Overview:

BizCover has got small businesses backs when it comes to insurance! Small businesses need insurance to protect their livelihoods.  They need insurance in a fast, easy to understand format and that’s why they need BizCover.

The Team:

The Risk and Compliance team basically does what it’s name suggests – we advise the business on matters of risk strategies and mitigation and compliance obligations. Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.

Duration: 6 months fixed term contract (Opportunity for Perm)

The Role:

• Reporting to the Head of Risk & Compliance, the QA & Compliance Manager leads the QA team and ensures the adequacy of the QA framework.
• Oversee compliance across the business, ensuring adherence to regulatory obligations and AFSL.
• Manage internal compliance, monitoring, supervision, and risk frameworks.
• Oversee Third Party Risk Management, including contract review, supplier calendar maintenance, and sanction screening.
• Support dispute resolution and ensure fair, timely outcomes for customers.
• Requires strong leadership, attention to detail, and the ability to embed compliance into operations and strategy.

Day to day responsibilities:

Compliance:

• Implement and oversee risk and compliance policies, ensuring adherence to regulatory frameworks and AFSL obligations.
• Manage legal and compliance matters, including contracts, agreements, and sanction screening.
• Conduct training on compliance and QA, monitor legislative changes, and update policies as needed.
• Support complaints handling, breach and incident management, and customer communications to ensure compliance and operational efficiency.
• Review marketing materials and collaborate with insurer compliance teams.

Quality Assurance (QA):

• Lead the QA team, ensuring effective frameworks and reporting.
• Oversee call centre QA, including script creation, scoring, and calibration sessions.
• Provide insights on operational performance and risks.
• Manage QA projects and address escalated matters in alignment with compliance standards.

How will I be measured?

• Existence of up-to-date QA and compliance frameworks including documentation of processes
• Passing of ongoing audits
• Meeting KPIs with regards to QA
• Advancement and embedment of our compliance automation frameworks
• Timely resolution of complaints
• Over time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA process

What do I need to be successful? 

• Law degree
• A minimum of 3 years post qualification experience in insurance law and/or financial services law
• Strong attention to detail
• Ability to prioritize and manage competing demands and time frames
• Ability to work with a wide range of people in a collegiate and responsive manner

• Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD office.

• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Growing company with progression opportunities

Diversity of employees makes for a creative and fun workplace. At BizCover, we truly believe in the power of diversity. We actively welcome applications from individuals with all kinds of backgrounds and experiences. If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.

Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills. Constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun:  a person who delivers a first class customer experience every time
Drumbeaters - noun:  a person who enthusiastically celebrates and supports their teammates and the business
Finishers - noun:   a person you can trust to get it done
Advancer - noun:  a person who always wants to do better