Virtual Medical Assistant - US Healthcare | Permanent WFH

Description

#1 PH Workforce Delivering to the US.

Position Overview:

MedCore Solutions, the healthcare division of Bizforce, is seeking a knowledgeable and enthusiastic Virtual Medical Assistant to join our team. The ideal candidate will have experience in managing medical charts and document systems, with a focus on Endocrinology, particularly in thyroid cancer cases. This is a remote position, offering the flexibility to work from home, but candidates must be based in Metro Manila.

The Virtual Medical Assistant will play a vital role in supporting healthcare providers and ensuring high-quality patient care within the specialized field of endocrinology. You will be responsible for managing medical documents, coordinating referrals, and maintaining clear communication with patients and the healthcare team.

Key Responsibilities:

• Medical Chart Review: Review and interpret medical charts to provide support for patient care documentation and referral coordination in thyroid cancer and other endocrine conditions.
• Referral Coordination: Upload and manage referrals in the system, ensuring completeness and accuracy using document management tools, while collaborating with the referral coordinator to track and optimize the workflow.
• Patient Communication: Reach out to patients via phone, email, or virtual platforms to provide updates, clarify information, and address concerns in a compassionate and professional manner.
• Telehealth Scheduling: Handle telehealth appointments, ensuring patients are prepared for virtual consultations.
• Patient Education: Educate patients on referral processes, follow-up care, and general healthcare information related to their conditions.
• Medical Record Management: Maintain and update electronic medical records (EMRs) with accurate patient information, ensuring data is organized and secure.
• Administrative Support: Organize and manage digital records, schedules, and communication flows, providing virtual administrative support for document preparation, filing, and task tracking.
• Project Coordination: Assist with tracking referral outcomes, compiling reports, and managing data for operational efficiency in the endocrinology practice.
• Appointment Preparation: Ensure healthcare providers have the necessary virtual documentation for appointments.

Requirements

• Minimum 3 years of experience as a Medical Assistant in a virtual healthcare format.
• Strong understanding of endocrinology procedures and terminology.
• Proficient in managing electronic medical records and patient databases.
• Excellent communication and interpersonal skills.
• Detail-oriented with exceptional organizational habits.
• Ability to work well in a team environment and independently.
• Experience with appointment scheduling and patient management software.
• Immediate availability or availability within 2 weeks is preferred.
• Well-versed in Endocrinology practice is a MUST
• Must have experience in NEXTGEN EHR
• Amenable to work in a graveyard shift

Skills and Competencies:

• Strong communication and interpersonal skills for effective patient interaction and collaboration with healthcare teams.
• Organizational skills to manage multiple administrative tasks while maintaining accuracy and efficiency.
• Attention to detail to ensure all documentation, referrals, and communication are precise and error-free.
• Proficiency with document management systems, EMRs, and telehealth platforms to streamline workflows in a virtual environment.

System Requirements

• Device (Desktop or Laptop)

Processor:

• Windows Devices: Intel Core i5 (or higher) or AMD Ryzen 5 (or higher).
• Mac Devices: Apple M1 chip or newer.

RAM:

• Minimum of 8GB or higher for optimal performance.

Operating System:

• Windows: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). The operating system must have a legitimate license.
• Mac: macOS compatible with M1 or newer chips.

Hard Disk:

• At least an SSD for faster processing and performance.

Internet Connectivity:

• Minimum speed of 50 Mbps via a wired connection for stability and reliability.
• A backup internet connection is highly recommended.

Power Supply:

• A backup power supply (e.g., UPS or generator) to prevent disruptions during power outages (optional but encouraged)

Benefits

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Weekly pay
• Bonus*
• Great Company Culture and No Micromanagement

Who We Are

MedCore Solutions (MCS) is an industry leader that provides comprehensive healthcare administration services, including medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Our mission is to assist healthcare providers in delivering high-quality service and improving patient outcomes.

We offer a range of administrative products and trainings to ensure healthcare practices are compliant and operationally sound. Through our online compliance center, users have access to valuable training resources in areas such as OSHA, HIPAA, Patient Safety, and more.

• Minimum of 2 years of experience as a Medical Assistant or similar role in a remote healthcare environment
• Strong organizational skills for appointment scheduling
• Proficient in maintaining and organizing medical records and insurance documentation
• Familiarity with electronic medical record systems
• Working knowledge of medical terminology and standard procedures
• Excellent verbal and written communication skills
• High attention to detail and adept organizational capabilities
• Prior experience with scheduling software preferred
• Ability to start immediately or within 2 weeks
• Experience in Personal Injury and Radiology is a plus

System Requirements

• Personal Desktop or Laptop
• Computer Processor: Minimum Intel I3/AMD Ryzen 3/MAC Intel I5

• RAM: 4GB minimum (8GB recommended) with adequate hard disk space
• Internet Connection: Wired with a minimum speed of 20-25 Mbps
• Backup Options: USB sticks, hotspots, and signal-based wireless connections are acceptable for backup
• Audio Equipment: Noise-canceling headset required

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Weekly pay
• Bonus*
• Great Company Culture and No Micromanagement

Who We Are

MedCore Solutions (MCS) is an industry leader that provides comprehensive healthcare administration services, including medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing. Our mission is to assist healthcare providers in delivering high-quality service and improving patient outcomes.

We offer a range of administrative products and trainings to ensure healthcare practices are compliant and operationally sound. Through our online compliance center, users have access to valuable training resources in areas such as OSHA, HIPAA, Patient Safety, and more.