Enterprise Account Director, Bitcoin Mining, Proto

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. 

The Role

Proto is accelerating the world's transition to an open economy with products that increase access and independence for everyone. We're building Proto, hardware and software that will help decentralize bitcoin mining and promote new and innovative use cases for bitcoin mining. We're developing these products in the open - you can read more about them at mining.build. Within Proto, our Bitcoin Products team delivers the product and go-to-market strategy, software, firmware, and custom silicon needed to make Bitkey and our mining initiatives a reality. Come build the future of money with us!

We're a startup team and an entirely new brand called Proto (proto.xyz) within Block's established Hardware team. The Proto team is on a mission to decentralize bitcoin mining and increase access to tools for builders in the Bitcoin mining industry, regardless of their size or location. We believe the best way to create a stronger Bitcoin network is by improving access to best-in-class semiconductor solutions, hardware, and software that serve the needs of small, medium, and large industrial miners, as well as developers.

Join the Proto Sales team as the founding Account Director in a dynamic role that will manage existing client relationships while maintaining the ability to develop your own pipeline. Reporting directly to the Proto Sales Lead, your role is all about building meaningful partnerships with clients in the Bitcoin Mining industry – understanding their unique needs, creating innovative solutions and promoting them within Proto. You will represent the customer voice and feedback with our product, engineering and operations team. You will be a key to unlocking maximum customer growth potential and translating feedback into product changes.

This role can be based anywhere in the US or Canada with the expectation of approximately 50% travel worldwide with a focus on the USA throughout the year. If you prefer an office environment, we have team-members working in offices in Toronto, and offices in other cities including New York, the San Francisco Bay Area, St. Louis, Atlanta, Philadelphia and other locations.

You will:

• Grow and retain existing multi-million dollar enterprise customers
• Seek to deeply understand Bitcoin Mining customer needs to help achieve their business goals through Proto, cross-selling or upselling products based on customer needs
• Effectively and strategically address customer concerns and issues through high-touch support
• Partner with current customers on feedback between our operations, engineering and product teams to drive improvement and change within the product
• Develop and close new business opportunities for bitcoin mining hardware over time

You have:

• At least 5 years of experience in Sales, Account Management or a related field, within or at the intersection of the fintech, crypto, or hardware sectors. Bonus if within the Bitcoin Mining industry
• Experience discovering and closing sales opportunities and building client relationships, bonus if you have an existing list of customers
• Experience successfully managing a pipeline to achieve revenue targets
• Proficiency in conducting and analyzing user research, including user interviews, online surveys and customer outreach.
• Strong communication and negotiation skills with the ability to engage with C-level executives and decision makers across various functions like engineering, finance, legal and procurement
• Technical aptitude and explain complex hardware products

Preferred Qualifications:

• A strong passion for the Bitcoin ecosystem, along with a deep understanding of its market and community.
• Experience and knowledge of Bitcoin Mining, manufacturers, hardware types and overall economics
• Experience working with enterprise Bitcoin Mining companies
• Some experience working as a hunting account executive
• Chinese language proficiency is a plus

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.