Sales Support - Licensing

About us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Requirements

• 1-2 years previous experience in quoting and or customer experience in technology or related industry.
• Have a keen interest in technology and can conceptualise consumption models.
• The ability to thrive in an environment where you are continually learning.
• High attention to detail and commercial acumen
• Dedicated and able to work to deadlines, overseeing renewals to ensure no
• Ownership and follow up skills
• You can multi-task and work under pressure.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Your written and verbal communication is clear, concise, and confident.

The following would be highly regarded:

• Previous inside sales experience in an IT distributor or MSP with indirect licencing support experience between MSP and a vendor.

Responsibilities:

• Provide outstanding customer service and sales support to our customers and sales team.
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Renewal Management: Oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services.
• Upselling and Cross-Selling licences.
• Work with sales/technology SME’s to facilitate ongoing run-rate transactions.
• Maintain product knowledge across key vendors and participate in ongoing training, primarily Microsoft and our other software vendors.
• Assist and deal with Enterprise clients transactional queries around Licensing.
• Client Support: Act as a point of contact for existing business clients, addressing inquiries and resolving issues related to renewals and licensing.
• Generate quotes.
• Maintain relationships with software vendors and Distributors.
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin with Existing Business.
• Knowledge of Microsoft licensing models, including indirect CSP programs, is highly desirable, not mandatory.

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture – work with a team of experts in their field
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.