Client Experience Coordinator - English/Spanish native

At Blueground, we’re on a mission to make everyone feel at home—wherever life takes them. Whether our guests are traveling for a month or moving across the world, we give them the peace of mind, flexibility, and confidence to embrace life’s next chapter.

Since 2013, we’ve grown into a global leader in fully furnished rental homes backed by over $300M in funding, we're currently operating in 46 cities with more than 50,000 homes—and we’re not stopping there. Our ambitious goal? 100,000 homes in 100 cities by 2026.

Our journey is powered by a dynamic, diverse team of 600+ colleagues across 17 countries. Together, we’ve built a culture rooted in collaboration, inclusiveness, and boundless opportunity. At Blueground, you’ll find a place to grow, make an impact, and shape the future of a world leading organization. 

We’re guided by five principles that reflect how we work and win together:

• Putting Guests First – Everything starts with delivering an unforgettable guest experience.
• Speed – We move fast, stay agile, and keep pushing boundaries.
• Keeping it Honest – We lead with transparency and build trust through open dialogue.
• Embracing Change – We welcome new challenges with optimism and adaptability.
• Diving In – We take ownership, act with purpose, and deliver meaningful results.

The Role

We’re looking for a Client Experience Coordinator based in Athens to join our centralized support team and play a key role in enhancing client satisfaction for our global operations. This is an exciting opportunity for a customer-centric, highly organized individual to expand their experience in the real estate and tech industry.

You’ll work at the core of customer support, field operations, and business coordination—resolving guest queries, scheduling internal teams, and ensuring seamless delivery of services across Blueground properties in the world.

What You’ll Be Doing

• Resolve Guest Queries: Handle complex client inquiries with speed, empathy, and professionalism—ensuring each guest receives a world-class experience
• Coordinate Operational Teams: Plan and optimize daily task schedules for field associates based on task location, priority, and client needs
• Cross-Functional Liaison: Collaborate with internal teams (Tech, Ops, Customer Care) and external partners to troubleshoot, escalate, and resolve issues efficiently
• Ensure Operational Excellence: Monitor the quality of services provided across properties and help implement solutions to improve the client journey
• Maintain Stakeholder Relationships: Build and maintain strong communication lines with both internal departments and external vendors or service providers

Drive Process Improvements: Identify root causes of recurring issues and contribute to streamlining internal processes for a smoother client experience

• 3+ years of experience in customer service, operations coordination, back-office support, or project management—ideally in hospitality or property services.

• Experience in route planning or task scheduling is a strong plus
• Fluent in English and Spanish; additional languages are a bonus
• Strong communication skills—both written and verbal
• Comfortable using digital tools and systems (CRM, task management software, etc.)
• Excellent organizational and multitasking skills with attention to detail
• A proactive, solution-oriented mindset with the ability to stay calm under pressure
• Flexibility to work on weekends as needed based on business priorities

• Competitive salary & annual performance bonus

• Flexible paid time off
• Group Health Insurance program
• Enhanced parental leave
• Dynamic working environment with talented people
• Flexible work environment through our Blueground Nomads employee mobility program
• Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!