Customer Sucess Onboarder (UK market)

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're likely to love it here.

As a Customer Success Onboarder, you will be responsible for onboarding UK-based clients onto the Booksy Biz application. This includes training them on the software and supporting them in configuring their profiles to meet their individual business needs within their first month of subscription. Your goal is to enable clients to use our SaaS product independently. You will also conduct follow-ups, adjusting configurations as necessary to maximize their use of the tool and ensure successful account activation.

Essentially, to ensure you succeed in this role you’re going to need…

• Demonstrable experience in customer service.
• Excellent communication skills.
• Proficiency in English at minimum C1.
• Strong organizational skills.
• Tech-savviness.
• A proactive approach to problem-solving and a willingness to learn from experience.

Some of the benefits we offer are:

• Wellness platform where you can redeem coupons at Zalando, Amazon, Decathlon, etc.
• Booksy benefit €50 per month to use on services in our app.
• Online English classes once a week.
• Psychologist available 2 times per week in English.
• Flexible remuneration: Income tax savings to be used on restaurant card, transport, health insurance, childcare, training and discounts on other benefits.
• Medical+dental insurance paid by Booksy.
• Your day birthday off.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.