Customer Support Outbound Specialist/ Retention

You're a natural relationship builder with a knack for understanding people's needs and proactively finding solutions. As a CS Outbound Specialist at Booksy, you'll play a pivotal role in ensuring the satisfaction and loyalty of our customers, directly contributing to their long-term success and growth within the Booksy ecosystem. You’ll be at the forefront of preventing churn, driving upsell and migration activities, and fostering strong, lasting relationships with our existing customers. This isn't just about problem-solving; it's about anticipating needs and proactively nurturing our customer base to ensure they thrive.

Here’s how you’ll make an impact:

• You'll implement loyalty and retention strategies to keep Booksy customers engaged and successful.
• You'll analyze customer behavior to anticipate potential churn and take proactive steps to prevent it.
• You'll propose innovative ideas for improving our customer retention procedures.
• You'll collaborate with various Booksy teams to develop effective upsell and/or migration plans.
• You'll conduct satisfaction surveys to assess service quality and identify areas for improvement.
• You'll actively seek new ways to enhance the quality of our services and products, ultimately increasing customer satisfaction.
• You'll evaluate cases and apply discounts or changes to subscription plans as needed.
• You’ll provide essential support on the use of the Booksy tool whenever necessary.
• You’ll manage payment issues, ensuring a smooth experience for our customers.
• You’ll handle reactivations, bringing customers back into the Booksy community.
• You'll participate in various ad hoc projects, contributing to broader team goals.

To thrive in this role, you’ll bring:

• French and English language skills.
• Sharp sales and negotiation skills.
• Strong problem-solving abilities.
• Excellent communication and persuasive skills.
• A strong sense of ownership and the ability to take responsibility of your tasks.
• Exceptional organization and time management as well as a high degree of autonomy in your work.
• High adaptability in a dynamic environment.
• A collaborative spirit for teamwork.
• A positive and proactive attitude.
• Proficiency in Google Suites.

• Company-funded healthcare
• Quarterly profit sharing, which can be received as cash or contributed to your pension.
• Swile (restaurant vouchers) - €10 per workday.
• Reimbursement of transport subscriptions (60%).
• 8 or 9 RTT days (changes annually).
• Discounts on cultural activities.
• Gymlib subscription (sports application)

A bit about Booksy:

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people thrive and feel fantastic. Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.