Product Information Management Service and Operations Specialist

About Bosch: Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. 

As part of Bosch Power Tools, you will help set global standards with innovative products for craft, industry, home, and garden. We drive digital transformation, supporting our partners in developing digital offerings and boosting online sales. We focus on creating a consistent web brand image, managing media, developing platforms, and harmonizing IT systems. We also manage major IT investments to help our business units grow efficiently and successfully. Welcome to Bosch.

►Coordination and resolution of 1st level support issues (errors, modifications, extensions, deletions) related to PIM/MAM software, data/content, and user administration
►Troubleshooting of system malfunctions, identifying solutions, and either implementing fixes directly or escalating to the responsible team member
►Ensuring all requests are processed in a timely manner and in line with user satisfaction standards
►Conducting live system training sessions to support onboarding of new users
►Ongoing professional development, including implementation of basic configuration changes and bug fixes
►Working within a global team and collaborating with a cross-functional international community, with occasional travel (up to 5%)

►Minimum of 3 years of experience in a support role and ticket handling, with expertise in PIM, data management, and the ability to recognize technical-logical relationships
►Skilled in structuring and analyzing data sets; general understanding of IT systems and data modeling (e.g., CSV, XML)
►Completed vocational training (e.g., technician), preferably as an IT systems management assistant, or with a strong technical interest
►Excellent written and spoken English, including IT terminology; good knowledge of German is a plus
►Familiarity with agile frameworks and ways of working
►Fast learner with an analytical and structured mindset; able to work under pressure and focused on solutions
►Strong interest in working with the latest technologies
►Self-motivated, with a strong sense of ownership over tasks and projects
►Adaptable to new development environments, with a proactive and collaborative approach
►Customer and quality-oriented, responsible, communicative, and a reliable team player
►Naturally open to giving and receiving feedback, contributing to a positive team culture
►Creative mindset with a willingness to explore new ideas and think outside the box

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days of annual leave, because work-life balance is essential to us;
• Flexible working hours;
• Our Hybrid program is designed to combine working from office and from home, offering flexibility and a balanced approach;
• Up to 3 days off for private purposes.

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, supporting your growth through:

• Technical and soft skills training, according to the needs of your role and career path;
• A mentorship program and personalized development plans;
• English and German language courses, provided based on job requirements and responsibilities;
• Local and global career development programs;
• Opportunities to attend conferences, that align with your professional goals.

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• Office restaurant (when working in office) with lunch discounts;
• Annual bonus;
• Referral bonus.

Ready to work #LikeABosch?

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language. If you have any questions, you can contact us us electronically at [email protected].

Included in Referral Program.