Account Manager

Reports to: Group Account Director
Years Experience: 2-3 Years
Department: Client Services
Location: Virtual First

What is Virtual First? At BPD we believe in the balance of the digital and the physical. Our virtual first approach means that we lean into the digital connections - Slack, Zoom, e-mail - as the primary means for getting the job done. It also means that we understand the importance of in-person connection for moments of celebration, collaboration, and education in our physical offices locations in Boca Raton and Nashville. The right balance of digital and physical will vary by role. 

The Position:

We are seeking an Account Manager to join our team! You should be able to multi-task, be detail oriented, and have the ability to work well with both internal and external clients. You must be a self-starter, have the ability to juggle multiple projects and possess a strong sense of urgency. If that sounds like you, then we’d love to meet you as soon as possible!

This position will support multiple clients and support both the Account Management and Project Management teams assigned to those clients.

The Responsibilities:

Includes, but not limited to the following:

• Provide tactical support to Account Management and cross-functional internal team, focusing on trafficking, project coordination and day-to-day campaign execution.
• Prepare account service-related documents such as meeting agendas, meeting reports, status documents, internal feedback memos and other client communications and correspondence.
• Traffic creative assets to the media team across all client markets, campaigns and media channels (daily, weekly, monthly).
• Ensure clarity of client feedback and clearly communicate client direction to internal team (including creative, media, analytics and other client deliverables as needed).
• Update creative rotation documents. Work closely with the Media team to ensure all creative assets have been provided for media buys.
• Provide support and coordination throughout the entire life of a project / campaign, including but not limited to: project briefing process, creative / deliverable review, facilitating client direction / feedback, finalizing deliverables, trafficking and campaign performance. 
• Handle ad hoc client questions & requests as needed.
• Participate in discussions during client meetings and conference calls.
• Assist in creating PowerPoint presentations.  
• Compile reporting for clients as needed.
• Create case studies for past campaigns.
• Keep in contact with clients throughout all stages of project development.
• Work closely with project managers on all projects.
• Proactively communicate with clients on a daily basis in a service-oriented, professional, efficient manner.
• Attend to the needs of the client and continually seek ways to add value to their  relationship with BPD.
• Develop and maintain a working-level understanding of assigned client’s industries, company culture, products/services and strategic communication plan.
• Assist with other duties as required.

The Essentials:

• 2-3 years’ experience.
• Advertising agency experience required.
• Knowledge of creative and media production.
• Knowledge of general agency process and terminology.
• Strong written and verbal communication.
• Strong attention to detail and organizational skills. 
• Ability to manage multiple conflicting deadlines and prioritize accordingly.
• Proficient in Microsoft Office.
• Digital experience is a plus.
• Ability to travel as needed.

The Vision:

BPD is a marketing services firm that delivers the future to healthcare’s leading brands. We provide fully integrated solutions – branding, marketing, communications and business consulting – which are technology-enabled, AI-infused, and supported by our proprietary data platform. All to ignite greatness in our clients and bring better health
to more people. Our clients range from the largest health systems to prestigious academic medical centers to leading healthcare innovators. For more information on BPD, visit www.bpdhealthcare.com.

Unified BPD unites our diverse backgrounds and perspectives into a stronger collective—one that fosters a more inclusive, impactful future for our people, our clients, and healthcare as a whole. Guided by ongoing reflection and learning, we respect every race, ethnicity, gender expression, sexual identity, ability, and life experience.

As BPDerrrs, we:

• Celebrate and value what makes each of us unique;
• Unite around our shared purpose to ignite greatness in those we serve and, by extension, help them improve the health to the communities they serve;
• Lead through inclusive work that authentically connects with all consumers and champions health equity for all
• Lean into honest dialogue, acknowledging that building a diverse workforce, fostering belonging, and creating the best, most inclusive work for our clients and their communities is an ongoing journey.

This commitment ignites our organization’s greatness and grounds the brilliant work we do for our clients and communities.

BPD is proud to be an Equal Opportunity employer. BPD recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.