IT Support Specialist

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

As a fast-growing company, Brevo is in the process of growing the IT team. As a member of this team, you will be working closely with the infrastructure team and the cybersecurity team. We work with cutting edge technologies and the team is encouraged to explore and lead new projects.

• Analyze departmental needs, identify gaps, and boost efficiency, productivity, and accuracy.
• Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging, and perform day-to-day IT support tasks.
• Implements IT operations, manages inventory, installs and configures operating systems, and installs and configures applications such as:
• Windows 10 / MacOS / LinuxOS
• Mobile Device Management systems (JumpCloud DaaS / ABM)
• Manage collaboration tools and provide support (N1/N2)
• Software management (antivirus software, password manager, MS Office, etc)
• Track and maintain hardware and software inventory

• 5-7 years of experience working as an IT Support Specialist or equivalent
• A firsthand experience in system administration is appreciated
• Advanced knowledge in the followings technologies: Networking Protocols (DNS, DHCP, OSI Model), Operating System (MacOS, Microsoft Windows 10 and Linux (Ubuntu, mint)) and Authentication Protocol (Oauth, SAML)
• Good understanding of infrastructure and information security
• Highly positive attitude and ability to build conducive working relationships with colleagues from all levels
• Excellent communication skills and a strong experience in a multicultural environment

• A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
• The chance to grow your professional and technical skills, with real room for career progression
• A modern office in a central location with free fruits & drinks & a lot of fun activities
• Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.
• 1.4x times your salary if you're working on any week off or holiday due to critical tasks/issues
• An umbrella of leaves and holidays
• Budget to support your workspace at home
• Medical Insurance of INR 10 Lacs is borne by the company.
• An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
• Bi-annual global company offsite; inter-office trips
• Virtual Festival & Birthday celebrations, Team parties, & team-building outings

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.