Human Resources Business Partner, Customer Experience and Programs

People at Brex

The People Team at Brex keeps our company and culture growing. We’re curious, optimistic, and pragmatic,  and work across all parts of Brex to solve organizational challenges for years to come. We focus on bringing great people to the company and providing the tools and resources to empower individual and team success. Above all, we help build an authentic, inclusive environment where our team members can grow and make an impact.

What you’ll do

As a People Business Partner for Customer Experience (CX), you will partner closely with CX leaders to support their teams through key People initiatives. In addition to supporting CX, you’ll own People Business Partner team-wide responsibilities for internal mobility, headcount management, program design and change management, and employee relations across multiple departments. 

You will advise front-line managers and support the rollout, in partnership with our Talent Management team, of high-impact People programs like performance management and career development initiatives. This role is ideal for someone looking to grow their People Business Partner experience and deepen their business acumen by directly supporting talent moves, headcount management, and performance management across a broad set of teams, while still having a smaller client group to stay close to the work yourself.

Where you’ll work

This role will be based in our San Francisco office. You must be willing to work in office at least 2 days per week on Wednesday and Thursday. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Client group partnership (Customer Experience)
• Serve as the primary PBP for our Customer Experience team, supporting leaders and managers with organizational design, succession planning, talent development, employee engagement, and change management.
• Coach and advise CX managers to help them lead engaged, high-performing teams.
• Thoughtfully address employee concerns, partnering closely with Legal and PBPs where needed, to uphold Brex’s culture and values.
• Own and coordinate key operational processes that support all PBPs, including:
• Workforce management updates and headcount planning in Pigment.
• Internal transfer and location transfer processes for all orgs (except for Sales). 
• Help ensure consistency, documentation, and process improvements across the PBP team’s shared work.
• Serve as PBP liaison for strategic initiatives, such as revamping job architecture and career pathing frameworks for respective orgs. 
• Support rollout of front-line manager enablement programs like Kindred Minds.

Requirements

• 3+ years of relevant People Business Partnering or related HR experience, ideally in high-growth organizations.
• Experience advising managers on talent topics such as team structure, career development, and employee engagement.
• Strong organizational skills with the ability to manage and prioritize multiple workstreams.
• Experience driving People process improvements and coordinating across multiple stakeholders.
• Experience with designing and implementing end-to-end change management plans. 
• Ability to operate autonomously with sound judgment and a solutions-oriented mindset.
• Excellent written and verbal communication skills.

Bonus Points

• Experience supporting customer-facing teams like Customer Experience, Support, or Success.
• Familiarity with workforce planning tools like Pigment or similar.
• Strong interest in building scalable People processes and improving operational efficiency.
• Experience with employee engagement programs, performance management, or manager development initiatives.

Compensation

The expected salary range for this role is $144, 640- $180,800 USD.  However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.