Mulesoft Production Support Specialist

Mission set up : Full remote working on US time zone - 5:30 AM to 3 PM (PH time)
Mission start : ASAP
Experience required : 3 to 5 years and above
Job role: Mulesoft Production Support Specialist

Job Overview:The Mulesoft Production Support Specialist will focus on the operational stability and efficiency of our integration platform. You will be in charge to troubleshoot and resolve issues in a timely manner.

You will work closely with development teams, business analysts, and other IT support staff

Key Responsibilities:

• Monitor the performance and availability of Mulesoft integrations and APIs.
• Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
• Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
• Implement best practices for monitoring and alerting mechanisms.
• Document system configurations, support procedures, and troubleshooting guides.
• Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
• Participate in incident management and root cause analysis.
• Continuously assess integration platform performance and recommend improvements.
  

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in IT support or software development with Mulesoft.
• Understanding of integration architecture and API management.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
  

Preferred Skills:

• Familiarity with Agile methodologies.
• Mulesoft certification is a plus.