Manager, Digital Operations

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

·       Runner First  

We act in the best interest of the runner

·       Word is Bond 

We do what we say we’ll do

·       Champion Heart  

We give our all in everything we do  

·       There is no “I” in Run

We stay generous with our humanity

·       Keep Moving

We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.   

Your Job:

Digital Products is a dynamic team of business, product, technology and design specialists who are passionate about the Brooks Running customer. We’re looking for a passionate Digital Operations leader who can collaborate, create and apply operational best practices in all our digital and omni-channel experiences within Brooks Running.

This is a leadership role at Brooks, reporting to the Director, Digital Products. This role collaborates and partners with other functional leaders including product, marketing, and technology. As our Manager of Digital Operations, you will be a player/coach responsible for leading a small team of digital operations engineers and systems analysts.

The ideal candidate excels at using leadership skills, technical acumen, data, and operations best practices to continuously deliver quality releases and a stable website experience for Brooks Runners.

Do you thrive in a growth environment? Do you view ambiguity and competing priorities as exciting challenges to overcome with your strategic thinking? Do you love to advocate for Runners, for the Digital Operations discipline, and for your team, with business and creative partners at multiple levels? We want you to have influence across the organization, and your exceptional communication skills will help you do that.

• Digital Product Operations
• Cascade Digital Operations priorities to team, lead planning of “the how” to execute and ensure successful delivery of objectives
• Accountable for the 24x7x365 severity 1 response for BR.com, including on-call responsibilities
• Work with internal team and external partners to continually reevaluate and refine departmental procedures and processes for maximum efficiency, accuracy and quality when it comes to code release processes and procedures
• Optimize automated jobs that move data from Brooks systems to 3rd party systems and vice versa
• Lead projects to facilitate Digital Products/Digital Operations efficiency via process improvements and leveraging systems to automate, communicate and clarify processes
• Drive consistency and standardization across the Digital Products & Digital Operations team and ensure standard operating procedures and guidelines are documented and followed to deliver consistent outcomes
• Play a key role in establishing and implementing process documentation to create team consistency and alignment, creating guidelines and supporting materials for processes for Digital Products Digital Operations and external cross-functional teams
• Recommend changes to policies/processes and establish procedures that affect Digital Products Digital Operations and/or cross-divisional functions
• Identify and escalate gaps in resourcing across your teams to inform resource planning and headcount decisions
• Play an integral role in leading change management and resourcing to scale Digital Products Digital Operations
• Design department/company policies as required by business and/or regulatory needs
• Leverage your experience to provide thought leadership to the team with troubleshooting, problem-solving and best practices

• Lead direct reports effectively in line with company values and culture by mirroring Connect principles.  Provide a collaborative, open and rewarding team environment
• Provide direction, coaching, and training for direct reports as well as other cross-functional teams rooted in Connect principles
• Manage (including goal setting, performance review, hiring decisions, team culture, etc.) and support the career development of direct reports to ensure job satisfaction, retention and to identify and develop bench strength
• Own decisions related to day-to-day employee career, training, performance, etc. and provide recommendations to Digital Products leadership on employee decisions such as compensation, promotions, hiring/termination

• Provide critical input to Digital Products strategic planning
• Partner with senior members of the Digital Products team to develop, maintain, and implement a 1–3-year strategic goal and action plan for Digital Products Digital Operations
• Act as a conduit between Digital Products leadership and your team to ensure smooth cascading of important information and alignment on company and/or department priorities
• Collaborate with Digital Products leadership to create a long-range talent management plan addressing the growth and development of the team while considering the future structure of the team to support the business needs
• Partner with Digital Products leadership to define the resource / staffing plan required to deliver upon commitments
• As part of the Digital Products management team, lead optimization of tools and resources and establish and evangelize best practices across the team
• Build and foster relationships with other leaders at Brooks to gain and maintain a current and deep understanding of what drives the brand, business and products

• Build and foster relationships with leaders and managers across Brooks to gain and maintain a current and deep understanding of what drives the brand, business and products
• Partner with Digital Products leadership and cross-divisional teams to ensure the team understands and is focused on business priorities and initiatives
• Partner with relevant internal and external stakeholders in the execution of the Digital Operations strategy including Digital Product Engineers, Product Managers, Project Managers, Architects, Digital Operations, and User Experience
• Serve as a liaison for your team to other Digital Products teams and business leaders for cross-functional project delivery and communication
• Successfully influence decisions across Digital Products functions with full accountability and ownership for the outcome as well as the process
• Serve as the SME for Digital Products on Digital Operations acting as an advisor or thought partner on both day to day and critical matters and decisions
• Hold cross-functional teams accountable for deliverables by positive influencing within Digital Products
• Actively engage and inform senior leadership and other internal stakeholders on Digital Products Digital Operations performance progress, challenges and opportunities
• Build strong collaborative relationships with cross-divisional partners to facilitate overall team success

• Keep up to-date and research new technologies and trends and provide recommendations to Digital Products leadership to evolve current processes
• Promote continual system and process improvements and actively contribute to a culture of innovation, excellence, and accountability
• Innovate on current department programs and processes to continuously evolve, automate and minimize risk/errors

• Inform the Digital Operations budget and contribute to the overall Digital Products budget planning. 
• Cultivate team accountability through management of resource planning and assignment of clear “by-whens”
• Own the process and outcome for Digital Operations execution of deliverables to ensure on-time and on-budget
• Learn the business and understand how Digital Operations supports the business; be a partner – don’t just implement or execute
• Ensure that documentation is developed and maintained for Digital Operations processes and programs

• Bachelor's degree (B. A. or B.S.) from four-year University, preferably in Computer Science. Equivalent years of experience can be considered in lieu of degree(s).
• 7+ years professional experience in the consumer-facing digital/eCommerce space with operations, maintenance, and support responsibilities
• 3+ years proven success managing a team of IT professionals in a fast-paced, demanding environment
• Experience with Salesforce Commerce Cloud or similar eCommerce platform
• Experience with cloud-based application delivery using AWS or equivalent
• Expertise and experience with standard release management patterns and practices
• Familiarity with service management tools such as ServiceNow.  ITIL Certification a plus
• Experience with lean, agile product delivery, MVP, and workflow tracking tools such as JIRA and Confluence
• Experience working across multiple teams that deliver iterative product enhancements, new features, and new integrations
• Strong teammate, successful collaborator, ability to influence, motivate and mentor others
• Proven ability to prioritize workload and manage short-term and long-range projects
• Curious and open-minded; always up for a challenge, inventive and creative
• Ability to challenge the status quo- always looking at improving our people, products and processes while also displaying a willingness to dive into the details
• Detail oriented. Strong organizational and time management skills are a must
• Strong problem-solving skills with the ability to work in a fast-paced, changing environment, anticipating and resolving problems in a timely manner
• Strong verbal and written communication skills, with an advanced ability to communicate concisely and functional expertise within project teams and to external stakeholders
• Strong storytelling, presentation and communication skills, including meeting facilitation  
• Expert MS Word, Excel, Outlook, and PowerPoint
• Embraces and lives the Brooks values!

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $131,662- $210,680 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.  

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!  

Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.  

Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.

Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.   

Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

Location- You will spend 3 per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.