Training and Compliance Coordinator

We are looking for a Training and Compliance Coordinator/Education Operations Consultant.

This is a contract-based role for a business service provider that helps financial advice businesses in Australia.

About Us

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day — a place where the best and brightest minds meet to build a community of successful companies.

About the Client

5 ELK creates an awesome working environment for people who are serious about their career and committed to providing exceptional customer service.

About the role:

The role is to contribute to the management of and support our practice network in relation to continuing professional development (CPD), training, qualification and professional year requirements. This is provided via phone and email-based support, together with an understanding of relevant legislative obligations and licensee policy positions.

Responsibilities:

• Ensure effective communication and a high level of service is provided in relation to CPD, training, qualifications and professional year when receiving enquiries and following up requirements.
• Administer CPD requirements, including user access, plans, assessments, training, content, submissions and reporting.
• Maintain accurate records of and correctly assess qualifications in line with legislative obligations and licensee positions.
• Support the professional year program through handling administrative duties, such as follow up tasks and the maintaining of accurate records.
• Collaborate within the direct team and with various business units/partners to identify and implement continuous improvement and support various initiatives as required.
• Record activities, outcomes and insights to enable effective analysis of data and continuous improvement enhancements.
• Ownership and accountability in managing the execution of activities and delivery of service within service level agreement expectations.
• Demonstrate a commitment to continuous improvement by proactively identifying and implementing process enhancements.
• Embrace change and adapt to evolving business needs to drive innovation.

• A degree in Business Administration, Psychology, Human Resources, or a related field.
• Proven experience in a learning and development or training setting
• Strong analytical and problem-solving abilities
• Ability to prioritize tasks and manage high workload
• Experience with Kaplan Professional, Salesforce, or other CRM tools

Our Client Offers:

• Work from Mondays to Fridays only (fixed dayshift schedule and weekends off)
• 200k HMO (1 free dependent at the start date of your employment)
• Paid Australian holidays.
• Competitive compensation
• 2 weeks' vacation in December
• Monthly awards, attendance incentive, company events
• Personalised learning & development program, coaching and mentoring by qualified and experienced professionals.
• Modern fit-out & workstation