Critical Response Specialist

Inclusion at Bumble Inc.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know. 

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). 

Overview:

Bumble Inc. is looking for a Critical Response Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.

In this position, you will be responsible for investigating and responding to severe harms and managing requests from government authorities, law enforcement, and NGOs. This role will also provide crucial support in responding to complex and sensitive crisis escalations. A successful candidate is willing and able to work with sensitive content, such as child exploitation, graphic physical or sexual violence, suicide/self-harm, and other material considered to be offensive or disturbing.

Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on:

-Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships

-Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms

-Supporting members who experience safety incidents in a trauma-informed, empathetic manner 

This is a hybrid role and will be based in Austin, Texas, USA, reporting to the Critical Response Manager. 

Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

• Ability to review and be exposed to sensitive and graphic content daily as part of the core role
• Enforce our policies for time-sensitive escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical issues, ensuring the prompt and effective protection of our users.
• Respond to urgent escalations and handle government, law enforcement, and NGO takedown and legal requests 
• Scope out areas for improvement and collaborate with cross-functional teams including Legal, Policy, Product, Engineering, and Customer Experience to identify and solve operational challenges
• Strong analytical, critical thinking, and problem-solving skills
• Excellent written and verbal communication skills, with the ability to present to targeted audiences
• Able to follow established escalation procedures for complex problems at the team and manager level
• Participate in on-call rotations for nights, weekends, holidays, and as needed

• 1-2 years of experience in Trust and Safety, especially in an operations or law enforcement response team, or a related field
• Demonstrated expertise in identifying and investigating behaviors by users who seek to commit crimes on online platforms
• Experience working with external entities such as law enforcement, government agencies, or NGOs, particularly those that handle child sexual abuse and exploitation and physical and sexual violence issues
• Demonstrated ability to prioritize tasks and follow directions well
• Proficient in Portuguese, French, or a second language is preferred

• Are passionate about Bumble’s mission and values
• Are comfortable operating in ambiguous and complex problem spaces, and helping teams you work with to define the questions that help support the business
• Understand and can demonstrate relevant operational knowledge and drive operational excellence and impact in a global organization
• Are willing to occasionally work flexible hours to support global teams and on-call for incidents on evenings, weekends, and holidays

Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the centre and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.