Respiratory Support Technician - CPAP Setup Technician

Our Rochester DME office is currently seeking a Setup Technician. This individual will assist with CPAP and oxygen setups as needed, as well as provide customer service support within our office.

This dual role involves both direct and indirect patient care and services, potentially in both the office and home settings. The successful candidate will ensure customers receive the necessary equipment and services efficiently and to their satisfaction by effectively utilizing all available resources.

The equipment involved in setups includes, but is not limited to, CPAP, BIPAP, nebulizers, oxygen, and related portability devices.

• Develop and maintain a working knowledge of current Respiratory and HME products and services offered by the company and all applicable governmental regulations.
• Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate manner.
• Initiate, maintain and perform follow-up calls or visits with patients for compliance.
• Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer's guidelines.
• Assist with customer equipment problems during business hours and under emergency situations. 
• Report equipment hazards and/or product incidents as required in accordance with company policies and procedures.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Perform other related duties as assigned.

• Equipment repair or maintenance skills.

• Computer skills; Data entry experience.
• Strong verbal and written communication.
• Strong customer service skills.
• Ability to prioritize and manage competing priorities and tasks.
• Decision-making, analytical and problem-solving skills with attention to detail.
• High School Diploma or equivalent.
• Valid and unrestricted driver's license from state of residence.
• Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience.

• Health Insurance
• Employee Recognition Program
• Family Friendly Atmosphere