Product Operations Specialist

Who We Are 

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Chicago, we've grown to be a 200+ employee firm with team members and offices spread from Southern California to North Carolina. 

Burwood fosters a culture that applauds both teamwork and personal growth. We’ve cultivated an incredible team of people who are dedicated to their craft and passionate about using their skills to impact the success of the company. Join our team and build a career as unique as you are. 

What You'll Do

The Product Operations Specialist plays a critical role in supporting the sales lifecycle by managing the pre-sales product procurement process from quote creation to order placement. This position serves as a key liaison between clients, Account Executives (AEs), vendors, and the Sales Operations team, ensuring fast, accurate, and seamless quote and order processing. By providing dedicated operational support, the Product Operations Specialist enables Account Executives to focus on client relationship management and revenue generation. 

Your role responsibilities will include the following:

• Own the quoting process for products and net-new SmartNet renewals, ensuring accuracy and timely delivery. 

• Process client and internal quotes into formal orders; responsible for importing orders into Great Plains (Burwood’s accounting system). 

• Collaborate directly with vendors and distribution partners for cost negotiations, order logistics, managing billing/shipping and pricing terms)  

• Track and manage unshipped orders; assist Client Services Associates (CSAs) with backorder reporting. 

• Support Accounts Payable by troubleshooting and resolving invoice discrepancies related to product procurement. 

• Respond to expedited shipping and lead time requests to ensure timely fulfillment and client satisfaction. 

• Create basic configurations and estimates in Cisco Commerce Workspace (CCW) as needed. 

• Serve as a point of contact for product-related inquiries in the absence of the assigned Account Executive. 

Who You Are

• 3+ years of experience in inside sales, client service, order processing, or logistics—preferably in the technology industry. 

• Bachelor’s degree in Business, Technology, or a related field. 

• Proven ability to thrive in a high-volume, fast-paced sales environment. 

• Highly organized with strong time management skills and attention to detail. 

• Self-motivated and proactive, with excellent problem-solving and decision-making abilities. 

• Technically proficient, with strong skills in Microsoft Office and other business systems. 

• Excellent verbal and written communication skills. 

• Strong interpersonal skills and the ability to build rapport quickly across all levels of the organization and with external partners. 

• Team-oriented mindset with a willingness to step in and support as needed. 

The Perks

The Compensation packages at Burwood Group are based on various factors unique to each candidate, including work location, skillset, experience, qualifications, market conditions, and other job-related reasons. The estimated salary range for this role is $55,000 to $65,000. This role may also be eligible for incentive compensation based on individual and/or company performance. Sales roles have an additional opportunity to earn substantial variable compensation tied to quota achievement.

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture.  Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• 401(k) and Roth 401(k) savings plan, complete with a company match
• Generous vacation policy
• Health, dental, and vision insurance
• Life and accident insurance
• Short- and Long-Term Disability coverage
• Flexible spending accounts for pre-tax healthcare and transit/parking expenses
• Access to financial planning expertise
• Mental wellness programs
• Learning opportunities in support of career development

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age. 

Being open to all cultural backgrounds, life experiences, thoughts, and ideas not only strengthens company culture, but also encourages different-in-kind thinking and promotes economic success.