Job details

Patient Success Supervisor

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.

At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.

The Cadence Health team seeks a Patient Success Supervisor to lead a team in addressing inquiries, resolving technical issues, rescheduling appointments, and ensuring every patient interaction is positive and patient-centered.

This role will be required to work Mon-Fri 9 am- 6 pm CST.

WHAT YOU’LL DO:

Help ensure all quality standards and compliance targets for your team are met by conducting weekly/monthly audits.
Lead monthly team meetings.
Monitor and analyze data to identify trends and implement strategies to enhance team performance.
Identify opportunities for improvement and implement strategies to enhance patient outcomes and satisfaction.
Communicate OKRs with the team and monitor individual and team progress towards goals.
Provide ongoing guidance through coaching and mentoring team members.
Foster a collaborative and supportive team environment, encouraging teamwork, learning, and open communication among team members.
Assist in communicating policies and procedures, and pathways of care. Escalate matters to leadership on a timely basis.
Ensure adequate coverage for the Patient Success team as needed.
Participate in the recruiting process by interviewing prospective team members.
Support the onboarding of new hires by delivering training, guidance, and coaching throughout the onboarding process.

WHAT YOU’LL NEED:

2+ years of managing a customer success team in the healthcare industry.
Ability to thrive in an environment founded on trust, autonomy, and direct feedback.
Previous success leading and communicating change management initiatives.
Analytical mindset with the ability to interpret data, derive actionable insights, and make data-driven decisions.
Flexibility to work across time zones when supporting coverage for team.
Strong project management skills, with the ability to prioritize tasks and meet deadlines.
Proven success in motivating and inspiring a team.
Passion for the patient experience and systematically improving healthcare with digital innovation.
Prior experience working in a startup environment. Experience working with remote patient monitoring technology is a plus.

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care.

Care is at the core of everything we do.The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today. If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we’ll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

Company culture all about impact, shared growth mindset, empowerment, and integrity
An opportunity to help improve the quality of life of millions of Americans
Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
Competitive salaries and quarterly incentives
Medical, dental, and vision insurance
TelaDoc (virtual primary care)
Competitive PTO
401K and 401K match
National and local discounts powered by TriNet
Onboarding stipend for remote equipment and home office setup
Paid Parental Leave
Charitable Donation Match program
Expected compensation range: $65,000-$75,000 annual base salary
Location: Remote

We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. We also require full vaccination, including a booster, with an FDA-approved COVID-19 vaccination for all employees. Cadence provides reasonable accommodations to applicants and employees with a qualifying disability or conflict with a sincerely held religious belief unless doing so would cause undue hardship or fail to eliminate a direct threat.

*A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$65000K

$75000K

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