Communications Specialist

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a flexible and creative Communications Specialist to join our Marketing team in Minneapolis. This role is ideal for a strong communicator and writer with a passion for storytelling, social media and brand building, along with creation, development, and execution of effective internal and external communication strategies. This role is also responsible for ensuring consistency of on-brand messaging across internal communications channels, and you will be responsible for managing and amplifying our social media presence, assisting with our public relations process, supporting brand initiatives and internal communications, collaborating with colleagues and communicating with external agencies.

What you'll be doing:

Social Media Management

• Develop and execute global social media strategies to drive engagement, visibility, thought leadership and brand awareness.
• Responsible for: content creation; employee engagement campaigns; acting as the employee support and vendor communications contact; and management of tools (e.g., Canva, Sprout Social).
• Manage daily content creation and calendar, posting, monitoring and reporting across platforms (LinkedIn, Facebook, X, etc.).
• Analyze performance metrics and adjust strategies to optimize results.
• Stay up to date with social media trends and best practices.

Internal Communications

• Create and distribute internal messages across various channels, including email, Slack, SharePoint, etc.
• Support and champion our values, culture and vision by crafting engaging content and ensuring consistent messaging across departments.
• Write and edit engaging content on various internal channels including SharePoint, Slack, and email campaigns.
• Assist with the management of internal and external meetings. This will include gathering content, building presentations, facilitating scheduling and meeting execution.

Branding & Marketing Support

• Help maintain consistency in tone, messaging, and branding across all communication materials.
• Assist in the development and maintenance of brand guidelines and assets.
• Collaborate with marketing colleagues and teams across the global enterprise to ensure consistent brand messaging across internal and external communications.
• Support event communications and execution, promotional campaigns, and branded collateral development in support of building employee engagement, brand awareness and company strategies.

• Bachelor's degree in Communications, Marketing or a related field.2+ years of experience in a communications role, ideally with an emphasis on social media and internal communications.
• Strong writing, editing and proofreading skills.
• Proficiency with tools including Microsoft Office (Outlook, Word, PowerPoint, Excel), internal communications platforms (SharePoint, Slack) and Zoom (meetings and webinars).
• Excellent attention to detail, organizational and project management skills.
• Ability to meet multiple, competing deadlines.
• Enjoy working independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Graphic design and/or video editing experience a plus.
• Experience in SaaS/technology industry.
• Familiar and comfortable working with colleagues in person and remotely, across time zones and geographic regions

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $60,000 annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.