Director of Product Management - Workforce Management

Calabrio’s global growth requires strategic product leaders who do not settle for status-quo, and unrelenting tenacity to execute, an entrepreneurial in creating new innovative, secure, and reliable solutions that drive value for Calabrio CCaas partners, Calabrio, and customers.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

We are seeking a strategic and experienced Product Director to lead the development, innovation, and execution of our workforce management (WFM) solutions. This senior leadership role will be responsible for defining and driving the product strategy, vision, and roadmap for our WFM products. This person will work closely with cross-functional teams, including engineering, sales, marketing, and customer success, to deliver cutting-edge, scalable, and efficient workforce management products that meet the evolving needs of our clients.

* Candidate must be located in the United Kingdom, Sweden, or the United States

What you’ll be doing (Key Responsibilities)

• Customer Insights: Gather and analyze customer feedback and market data to guide product decisions and ensure relevance in the market. Conduct market research and competitive analysis to identify trends and opportunities.
• Product Strategy: Define and communicate the long-term vision and roadmap for WFM products, ensuring alignment with company goals and market trends.
• Cross-Functional Leadership: Collaborate with engineering, sales, marketing, and customer success to deliver impactful products.
• Product Lifecycle: Oversee the product lifecycle from ideation to delivery, ensuring timely and high-quality launches.
• Go-To-Market Strategy: Partner with sales and marketing teams to define positioning, messaging, and enablement for product success.
• Performance Metrics: Define and track KPIs to measure product impact, customer satisfaction, and business outcomes.
• Team Leadership: Lead and mentor a team of product managers and other professionals, fostering a culture of innovation and accountability.
• Resource Management: Manage product budgets and resources, ensuring alignment with strategic priorities and financial targets.
• Stakeholder Communication: Keep internal and external stakeholders informed of product vision, progress, and results.
• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc., is key to success in this role.

• 10+ years of experience in product management, with at minimum 5 years in leadership roles, preferably within the workforce management, and / or related SaaS industries.
• Proven experience in managing complex product portfolios, ideally within enterprise software or workforce optimization products.
• Strong understanding of WFM concepts such as scheduling, forecasting, time and attendance, performance management, and resource planning.
• Bachelor's degree in engineering and an MBA is a must.
• Significant experience in business and commercial management roles is essential.
• Strong analytical and quantitative skills; data and fact-based decision.
• Hands-on experience in strategic planning and business case development

Skills and Knowledge

• Exceptional strategic thinking and business acumen, with the ability to align product strategy with business objectives.
• Expertise in agile product development methodologies and cross-functional team leadership.
• Deep understanding of customer needs, pain points, and opportunities within the WFM space.
• Ability to analyze market trends, customer feedback, and competitive products to drive innovation.
• Strong communication, presentation, and interpersonal skills.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

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