Patient Care Coordinator

Status: Full-time, Temporary (Expected Contract End Date: March 31st, 2026)

Vacancies: One

FTE: 1.0

Schedule: Monday - Friday, 8:30 a.m. - 4:30 p.m.

Location: Calgary Zone

Benefits: Yes

Salary range: $42,000 - $51,000/yr

The Calgary West Central Primary Care Network (CWC PCN) is a non-profit organization committed to a healthier future. We work alongside more than 490 family doctors to provide support for continuous health care.

We are seeking a Patient Care Coordinator (PCC) to join our Patient’s Medical Home (PMH) team. In this role, the PCC supports physicians and PMH team members by coordinating patient care to improve overall patient outcomes.

This role is primarily a work from home position with some occasional in-person work at our Main Office or physician clinics in the Calgary area. Therefore, the successful candidate must be located within Calgary or the surrounding area (e.g., Cochrane, Airdrie, Chestermere, etc.).

This is a full-time, temporary contract (maternity leave cover). The contract is expected to end on March 31st, 2026.

Responsibilities

Panel management and EMR standardization:

• Support routine panel maintenance and patient validation processes for ongoing panel management, such as confirming primary medical doctor, demographics, and validating patient information while performing outreach to patients.
• Identify missing vitals, lab results, or screening, referrals to external organizations, etc.
• Ensure results of recent tests and procedures are available to providers (i.e., information is available on Alberta Netcare).
• Create and maintain accurate notes about projects such as meeting minutes and ad hoc patient list requests.

Coordination of patient care:

• Reach out to patients identified in projects (e.g., telephone calls, email, text).
• Support clinicians with scheduling, using Electronic Medical Records (EMRs) and digital health platforms.
• Coordinate patient care with the appropriate clinicians, including referral processing and ensuring patients are informed about any appointment information required.
• Provide further instruction or information as required to patients prior to the visit.
• Coordinate patient care by referral to the medical neighbourhood (i.e., patients identified in a PMH project that require care outside of the Patient’s Medical Home).

Education: A Medical Office Assistant (MOA) certificate or diploma, or a post-secondary diploma or certificate in a related area such as Licensed Practical Nurse, Medical Secretary, or Unit Clerk, is required. Equivalencies of education may also be considered.

Experience: A minimum of two years of experience in the following is required:

• Strong administrative experience working within an interprofessional care team model.
• Knowledge and experience with medical records management.
• Ability to maintain filing systems and basic databases.

A minimum of two years of experience in the following is an asset:

• Previous experience in handling confidential or sensitive information.
• Healthcare experience, preferably in a primary care setting.

Functional knowledge:

• Knowledge of medical terminology and medical records management.
• Knowledge of applicable data privacy laws.
• Knowledge of and interest in primary health care and health promotion.

Technical: Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams). Virtual patient care platforms. Electronic Medical Records (EMR) systems.

Background check: A clear Criminal Background check is required to start. 

Why work for us?

We have been recognized as an Alberta Top 85 Employer for 2025. Employees of the CWC PCN enjoy a competitive salary and benefits package that includes employer-paid premiums for health and dental benefits, health spending/wellness account, eligibility to contribute to our group RRSP plan and receive an employer match, flexible working options, generous vacation and personal time off allowances, education days, as well as professional development opportunities. 

The CWC PCN is a leader in the provision of primary care through collaboration, innovation, and teamwork, creating healthy patients and satisfied providers.

The CWC PCN is committed to providing a physically, emotionally, and psychologically safe environment for all workers, patients, and visitors. We are also committed to promoting policies internally that ensure team members across the organization feel they belong and can perform to their best capacity in a supportive and respectful work environment.

How to apply

To apply to this position, please submit your application to the posting on the CWC PCN website. When you apply, please include the following:

• Resume
• Cover Letter

Due to the high volume of applications we receive, only those who apply through the CWC PCN website will be moved forward in the recruitment process. This is a necessary step as we require important information from our application form.

Our hiring practices ensure that all qualified candidates are considered and decisions are merit-based. We invite applicants of all racial and ethnic backgrounds, ancestry, religious beliefs, gender/gender identity, sexual orientation, age, family/marital status, and physical and mental disabilities.

The CWC PCN welcomes and encourages applications from persons with disabilities or those needing an accommodation based on any other protected ground. Accommodations are available on request for candidates taking part in the selection process. To request an accommodation, please email careers@cwcpcn.com.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

Posting will remain open until the role is filled.