National Claims Manager

Camplify Holdings Limited (CHL): is a global adventure travel technology company. Formed in 2021, we encompass three travel brands: Camplify, PaulCamper, and MyWay.

Camplify: established in Newcastle, Australia, in 2015, is a peer-to-peer van-sharing platform operating throughout Australia, New Zealand, the UK, and Spain. It has garnered recognition as one of Australia’s fastest-growing companies, ranking #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

PaulCamper: another peer-to-peer van-sharing platform, originated in Germany in 2013 and has expanded to Austria, the Netherlands, and the UK. Acquired by CHL Group in 2022, PaulCamper operates from its headquarters in Berlin.

MyWay: set to launch in 2023, aims to offer a suite of insurance products to RV owners and hirers, equipping them with the confidence to fully engage in CHL Group’s peer-to-peer platforms.

Together, these brands form a global group dedicated to elevating outdoor experiences through scalable tech solutions, transforming the way people access the outdoors and explore the world.

Our culture: from Australia’s beaches to the Bavarian Alps, we are reshaping the way people explore and experience their surroundings. CHL is developing a remarkable community of RV owners and hirers in seven countries.

We celebrate successes, learn from near-misses, and promote cross-cultural collaboration.

The role:
As the National Claims Manager, you will report directly to senior management and oversee our claims operations. Your leadership will ensure excellence in claims management, driving efficiency and compliance in the handling of all claims incidents. You will work closely with various departments to uphold our commitment to customer satisfaction while managing risk and exposure effectively.

This is a brand new dynamic role that requires solid industry knowledge and expertise to mentor and guide your team in resolving automotive claims specifically for recreational vehicles. You will foster a collaborative environment and encourage best practices while implementing innovative solutions to improve our claims processes.

Key Responsibilities:

• Lead, manage, and mentor the claims team to deliver high-quality service to customers and clients.
• Develop and implement effective claims strategies, processes, and performance metrics.
• Conduct thorough reviews of claims, ensuring regulatory compliance and proper documentation.
• Build strong relationships with insurers, partners, and stakeholders.
• Oversee claims investigations and negotiate settlements in a timely manner.
• Provide regular reporting and updates to senior management on claims performance and trends.
• Drive continuous improvement in claims handling processes and customer experience.
• Work with external loss adjustors and third party claims providers etc to ensure service levels are maintained.

This role requires intermittent and scheduled travel including external client meetings, on-site event management and activations, exhibition/shows as well as conducting site visits.

• Extensive experience in claims management, preferably within the insurance or automotive industries.
• A proven track record of leadership and team management.
• Strong analytical skills and the ability to make data-driven decisions.
• Exceptional communication and interpersonal skills.
• Proficient in claims management software.
• In-depth knowledge of relevant industry regulations and compliance requirements.
• Capacity to handle complex claims and negotiations successfully.
• Demonstrated ability to implement process improvements and drive operational excellence.
• Relevant certifications and /or degree in insurance or risk management are a plus.

What it’s like working at Camplify?

From Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

Our beautifully renovated Australian HQ is in Wickham, Newcastle, we offer a hybrid working environment. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. 

Sounds good? We also provide:

• A close-knit diverse group of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;
• Agile, cross-functional teams who value teamwork - from Hackathons to team off-sites, to product roadshows, you get to experience it all;
• Competitive salary and benefits (including additional paid leave to go camping and parental leave)
• Employee Share Ownership Program means we’re all owners of CHL;
• Remote work and flexible work hybrid model - the best of both worlds!;
• High-touch personalised investment in your continuous career development;
• Social connection focus: Monthly BBQ’s, ping pong competitions and collaboration spaces.

Diversity is key at Camplify - we believe that the best ideas come from the diversity of our team. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Creating a work culture that is safe and comfortable for our people to flourish is our main focus.

It’s our mission to push creative boundaries, create cutting-edge art and inspire epic holidays!

We offer a collaborative environment where your ideas are valued, and your contributions make a real impact. So if this sounds like you, we look forward to hearing from you!

For specific questions about the role please contact Kate.mannix@camplify.com.au