Lead/Senior Product Manager - ETA & Routing

As a Lead/Senior Product Manager – ETA & Routing, you will be at the heart of Careem’s mission to simplify and improve lives in the region. You will lead the strategy and execution for marketplace dynamics, with a focus on optimizing matching efficiency, enhancing reliability, and delivering delightful experiences to both Captains and Customers.

You will work across multiple functions to drive innovation in real-time supply-demand balancing, dynamic pricing, ETA prediction, and marketplace reliability. This is a high-impact role critical to the performance of all Careem verticals, requiring a balance of strategic thinking, technical depth, data acumen, and customer obsession.

Key Responsibilities

Marketplace Efficiency & Growth

• Develop and execute strategies that improve the real-time matching of Captains and Customers across verticals.

• Drive improvements in supply-demand balance to reduce cancellations, waiting times, and unfulfilled orders.

• Increase order fulfillment and completion rates across markets.

Dynamic Pricing & Supply Management

• Design and implement dynamic pricing algorithms to ensure optimal supply availability during peak and non-peak times.

• Conduct elasticity studies to determine pricing and incentive sensitivity.

• Collaborate with Finance and Data Science to assess the financial impact of pricing strategies and ensure alignment with business goals.

ETA Optimization and Reliability

• Own ETA optimization by enhancing supply positioning, real-time dispatching, and predictive allocation models.

• Partner with Engineering and Data Science to continuously refine ETA prediction models, accounting for traffic, geography, and Captain behavior.

• Diagnose and correct deviations in ETA performance across markets through targeted interventions.

Analytics & Experimentation

• Define and monitor KPIs like matching efficiency, fulfillment rate, cancellation reasons, and ETA trends.

• Lead A/B experimentation to test matching strategies, pricing models, and dispatch optimizations.

• Build a comprehensive marketplace performance dashboard in collaboration with Analytics.

Cross-Functional Collaboration

• Serve as a central point of alignment between Product, Engineering, Operations, Growth, Finance, and Data teams.

• Act as the voice of the customer and the Captain, ensuring their needs are reflected in product decisions.

• Lead cross-functional ceremonies (e.g., standups, reviews) to maintain alignment and momentum on key initiatives.

Key Performance Indicators (KPIs)

• Supply-Demand Matching Efficiency

• Order Fulfillment & Completion Rates

• Reliability & ETA Metrics

• Customer Satisfaction Scores (NPS, CSAT)

Stakeholders

• Commercial & Growth Teams

• Engineering & Data Science Teams

• Finance & Operations

Qualifications

Education

• Bachelor’s degree in a quantitative field (e.g., Engineering, Computer Science, Economics, Mathematics, Data Science).

• MBA is a plus.

Experience

• 7–10 years in Product Management, ideally within tech, logistics, mobility, or e-commerce.

• Hands-on experience with marketplace platforms, dynamic pricing, or matching algorithms is a strong advantage.

Skills & Competencies

• Strong analytical mindset with the ability to convert insights into actionable product decisions.

• Proficient in data visualization tools (e.g., Looker, Tableau, Power BI).

• Deep understanding of marketplace mechanics and pricing strategies.

• Experience with A/B testing and rapid iteration cycles.

• Exceptional stakeholder management and communication skills.

• Comfortable operating in a fast-paced, ambiguous, and cross-functional environment with a bias toward execution.