Scheduling Staffing Coordinator

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas

WHO WE ARE - at Caring for Family of Companies, a family-owned and family-focused organization, we’re cultivating a team of mission-focused, driven experts who embody our vision and culture of providing the highest caliber of customer service and support to the numerous Entities, Employees, and Clients that we serve. We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of leaders. Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk.

ROLE RESPONSIBILITIES - As a Scheduling Coordinator, your duties will include the following:

• Cheerfully welcome and greet customers by phone and in-person - building a strong, loyal team
• Foster strong relationships with both Clients and Caregivers
• Optimize a schedule that matches and carefully pairs each Client with a compatible Caregiver, based upon their individual needs and preferences
• Creatively staff call-outs
• Host New Hire Orientations as needed
• Optimize and fill ALL open shifts daily to ensure zero open hours every week
• Assist Caregivers with all inquiries on schedule changes, missed clock in/outs, care management platform assistance, and other schedule questions
• Manage and oversee time-off requests, sick time, and shift adjustments
• Make sure Caregivers are prepared for shifts with new Clients (communicate Client Service Plan needs and personal preferences)
• Willingness to take a rotating weekday after-hours shift as needed

ROLE QUALIFICATIONS

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive. strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in home care a bonus

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Family of Companies, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Quarterly Performance-Based Bonuses
• Paid Time Off and Paid Holidays
• A Bonus Personal Celebration Day – to use on a day of your choosing!
• 100% Company-Paid Dental Insurance and Vision Insurance
• 100% Company-Paid $25,000 Life Insurance Policy
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• 100% Company-Paid Need-based Caring Forward Contribution Funds – financial assistance when you need it most
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed
• 401K Retirement Program - with Employer Match
• Pet Insurance – peace of mind that your pets will have the care they need
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week – with Lunch on us!
• A Family-First, Family-Focused Culture – and a supportive team to work alongside!